Project Manager - Bowhead / UIC Technical Services

Project Manager (HHSIT-2023-18464-W):

The FDA Office of Information Management (OIM) provides centralized information technology management, services, and support to the approximately 18,500 FDA employees and contractors worldwide. Within OIM, the Division of Business Partnership and Support (DBPS) is responsible for the IT Help Desk, which includes the IT Call Center (Tier 1), Tier 2 Deskside Support, and Systems Administration Team (SAT) functions.  Bowhead seeks a dedicated Project Manager overseeing all contract activities, staff, and operations for a 6 region IT Helpdesk based in the Silver Spring, Maryland area.  IT support is provided via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific.

• Manages daily operations
• Oversees current staffing
• Providing the full range of technical support, project management, and call center management services necessary to manage and maintain a multi-tier IT helpdesk call center to support Intel-based systems running Microsoft Windows XP , Windows 7, and Apple OS
• Other duties as assigned

• Bachelors
• 5 years experience
• Current knowledge of HHS and FDA contract operations
• PMP certification
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

• Must be able to lift up to 15 to 25 pounds 
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

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