Project Manager - Salesforce Implementation & Integration at Ekman Associates, Inc
Raritan, NJ 08869
About the Job
Job Description
Title: Technical Project Manager – Salesforce Implementation / CRM Integration
Location: Remote
Ekman Associates, Inc. is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.
Summary:
We are seeking a Project Manager to focus on Salesforce implementation and CRM Integration. Leveraging Salesforce.com, this initiative is intended to enable global customer service teams with transparency across the service and sales activities to better serve customer needs by consolidating various tools and capabilities in a single intuitive and easy to use platform. Goals are to increase customer satisfaction, reduce call handle time, decrease training time for agents and increase employee satisfaction and retention. The Project Manager will be responsible for project delivery, coordinate across teams, and successfully implement.
Key Experience:
Responsibilities:
Qualifications:
Title: Technical Project Manager – Salesforce Implementation / CRM Integration
Location: Remote
Ekman Associates, Inc. is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.
Summary:
We are seeking a Project Manager to focus on Salesforce implementation and CRM Integration. Leveraging Salesforce.com, this initiative is intended to enable global customer service teams with transparency across the service and sales activities to better serve customer needs by consolidating various tools and capabilities in a single intuitive and easy to use platform. Goals are to increase customer satisfaction, reduce call handle time, decrease training time for agents and increase employee satisfaction and retention. The Project Manager will be responsible for project delivery, coordinate across teams, and successfully implement.
Key Experience:
- Experience delivering Salesforce Service Cloud implementations
- Experience with large scale, global system implementations
- Experience with process related to the following would be ideal: Customer service, field service, remote service.
- Other Salesforce.com experience (like Sales Cloud, Pardot, CPQ) is nice, but not required.
- Ability to build strong partnerships with internal business stakeholders (Global process Owners, regional functional leads, etc.), IT (Enablement Leads, Solution Architects) and the implementation partners.
- Project Management Experience / PMP Certified preferred
- Salesforce Subject Matter Expertise; Implementation & CRM Integration
- Must have experience managing a Salesforce / CRM integration initiative to transition and consolidate all Salesforce systems into a singular instance.
Responsibilities:
- Drive projects to completion, escalating any issues, and reporting to executive management.
- Manage multiple vendors assisting with IT Infrastructure program.
- Update project management too(s) (SharePoint, Click-up, Project, etc.) to manage tasks and reporting.
- Develop and flush out projects and budgets, creating charters and reports.
- Ability to manage and drive projects and carries out duties in compliance with established business policies.
- Perform other duties & projects as assigned.
- Close communication and cooperative efforts with cross-functional teams.
- Develops, tracks, and maintains project/study development timelines (integrated project timelines), project deliverables and milestones, including understanding and communicating inter-dependencies and critical path activities.
- Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business.
- Drives cross-functional planning and effective execution through the development and monitoring of fully integrated, cross-functional, project specific timelines and budgets.
- Leads the coordination of project activities and resources across the organization in a manner that maximizes efficiency and minimizes conflicts.
- Develops or tracks the development of project plans and execution, ensuring stakeholder buy-in and regulatory and legal compliance.
- Manages meetings and facilitates discussions using meeting management best practices to project strategy, scenario planning, cross-functional communication, timely and effective decision making, and successful execution of program objectives; develops agendas and summarize key meeting discussions and decisions (meeting minutes).
- Works closely with and builds strong working relationships with cross-functional team members to develop a collaborative team environment.
Qualifications:
- B.S./B.A. degree in relevant field (or equivalent work experience).
- 7+ years' work experience in Project Management and demonstrated leading infrastructure projects.
- Salesforce implementation and integration experience preferred.
- PMP or Sig Sigma experience in agile development environment.
- Ability to juggle multiple projects and budgets.
- In depth knowledge of various Windows desktop and server applications such as Microsoft Office, Project and Adobe.
- SharePoint experience managing site content.
- Excellent verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Excellent organizational and follow-up skills with strong attention to detail.
- Strong analytical and problem-solving skills.
- Ability to multi-task and work well under pressure.
- Strong verbal and written communication skills.
- Appropriate sense of urgency and commitment for critical deliverables.
- Excellent time management and organizational skills.
- Travel up to 10%