Project Manager - City of Philadelphia

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The L+I Project Manager is responsible for leading technology projects and operations enhancements in the Department of Licenses and Inspections, with a focus on business process improvement. This includes but is not limited to the Department’s new land management system, queuing application, inquiry resolution application, web projects, mobile applications and supporting functionality. The person in this position will work closely with L&I subject matter experts and the Office of Innovation and Technology conducting all the activities related to successfully gathering project requirements and participating in the discovery, requirements, design, development, deployment, and operations phases of technology projects within the Department of Licenses & Inspections.

The Information Technology group at the Department of Licenses and Inspections (L+I IT) is responsible for supporting and maintaining systems and applications used by employees. The Project Manager position will be assigned to the L+I IT group and will support the eCLIPSE and Electronic Plans initiatives and related projects. The Project Manager will report directly to the Information Technology Program Manager of Licenses & Inspections.

Essential Functions
Business Analysis and Consulting
•    Work with stakeholders in L&I to assess needs and develop project/solution requirements
•    Work with stakeholders and resources in L&I, the Office of Innovation and Technology (OIT), and throughout the City as needed to determine and recommend best-fit solutions
•    Assist in making determinations regarding developing projects in-house, via OIT, or through one of the City’s various procurement methods
•    Ensure compatibility and consistency with existing architectural and enterprise standards

Communication and Collaboration
•    Coordinate L&I IT’s participation in larger projects and programs
•    Develop and execute communication plans for technology changes and implementations
•    Proactively communicate and coordinate with stakeholders, project participants, leadership, and affected clients via in person or virtual meetings, writing, telephone calls, etc.
•    Maintain strong, collegial, and effective working relationships with associates, Departmental officials, outside consultants, and vendors
•    With direction from IT leadership, create project management tools and systems in L&I IT, and provide coaching and training in project management best practices 

Project Management
•    Develop proposals including scope, requirements, costs, cost/benefit analyses, projected timelines, benefits, risks, business cases, and resource needs for approval and feedback 
•    Lead the planning and implementation of assigned projects; develop project plans; facilitate the definition and management of project scope, goals, milestones, schedules, and deliverables; assemble and coordinate project team; manage project budgets; define contract deliverables and achieve targeted outcomes
•    Understand project purpose, technology components, and interactions with other systems and clients, as well as the role and function of each team member
•    Consult with clients, staff, and stakeholders to resolve issues; organize, facilitate, and participate in meetings of stakeholder groups to identify needs and build consensus and collaboration; assist in clarifying expected outcomes and managing expectations; provide direction and support to project team
•    Work with staff and stakeholders to correct deficiencies and monitor work performed to meet agreed upon goals and objectives
•    Report progress, concerns, emerging risks, or issues to appropriate leadership on IT operations and project work, escalating as needed
•    Ensure project requirements are achieved on time, with high quality, and within budget 
•    Create and maintain comprehensive project documentation and meeting notes as appropriate for the project methodology chosen
•    Identify ongoing costs and resource needs of maintaining selected solutions including comparative analysis of current costs where relevant 

Professional
•    Uphold IT standards, policies, and procedures while working with leadership to iteratively adapt these policies with current IT best practices in mind
•    Stay abreast of the latest developments in related technologies and project management 
•    Other related duties as assigned.

Competencies, Knowledge, Skills and Abilities
    Leadership qualities such as conflict/issue resolution
    Strong written and verbal communication skills for multiple audiences
    Ability to translate complex technical and specialized business concepts between audiences of different knowledge levels
    Organizing and working effectively with diverse project teams and stakeholder groups
    Planning, organizing, and directing the work activities of team members and outside consultants 
    Presentation skills, strategic thinking, and high professional ethics
    Knowledge of multiple project management methodologies commonly used in IT (e.g., traditional/waterfall, Agile/Scrum, Lean/Kanban, etc.) 
    Fluency and broad general knowledge in multiple IT disciplines, ability to rapidly gain familiarity with new concepts and technologies
    Commitment to continuous learning and improvement
    Ability to work flexibly while maintaining project goals and structure
 

    A bachelor’s degree from an accredited college or university; coursework in business, IT-related fields, public health, and/or another related field preferred
    Minimum of 2-4 years of experience managing and coordinating projects and process changes, and/or performing business analysis
    Experience with any of the following a plus: diverse IT projects, software development efforts, IT Change Management process, and/or City of Philadelphia OIT practices and processes
    Any equivalent combination of education and experience is determined to be acceptable by the Department of LNI and Human Resources. 
    PMP certification is highly desired.
 

Salary Range: $90,000 - $100,000

Important: To apply, candidates must provide a cover letter and resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.