Project Manager at Salem Infotech

Performs day-to-day management of the cloud platform operations, identifies issues and risks, and recommends possible issues and risk mitigation strategies associated with the project.

Lead operations team in providing tier 1 and tier 2 support for cloud

Design, Develop, and maintain incident management workflows

Monitors issues and provides resolutions for up-to-date status

Coordinate emergency response for severity 1 and 2 incidents

Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, data, and application teams.

Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.

Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system

Coordinate major/minor software installation, upgrade, and patch

Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.

Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.

A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.

At least eight (8) years of experience in managing on-premise and cloud-based multi- user environments with expertise in planning, designing, building, and implementing IT systems.

At least eight (8) years of product administration/management experience in RHEL Linux-based environment or Windows server environment

Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.

Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.

5+ years of experience leading tier 1 and tier 2 support for cloud platforms

3+ years of experience on operations large platform of over 2000 instances

Experience working with incident management and change management tools

Experience developing and maintaining incident management and change management workflows

Experience working with incident triaging and knowledge management

Experience working with security teams to perform security monitoring, audits, and remediation.