Project Manager Facilities - Express

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

The Project Manger Facilities supports the field team managing store maintenance needs, sustainability projects,  construction work, vendor relationships, and billing/invoicing.  This role will also assist the Manager of Facilities in creating and managing quarterly preventive maintenance programs and follow up for stores.

KEY RESPONSIBILITIES

• Ensure preventative maintenance programs are sustained for all applicable trades including GMC (general maintenance contractors), HVAC (heating, ventilation, and air conditioning), janitorial, and pest control, and other large- or small-scale maintenance projects
• Partner with Real Estate and Store Operations on store construction projects
• Review performance reporting by vendor/trade on response and resolution time, determine SLA standards, and create metrics/dashboards to evaluate efficacy
• Partner with Manager of Facilities to help set facilities budgets, both elective and preventative
• Help implement, and manage facilities’ process improvements
• Resolve escalated or emergency maintenance issues and coordinate issue resolution
• Partner with Real Estate and lead Store Operations workstream on store construction projects
• Communicate and collaborate with field business leaders and cross functional partners

REQUIRED EXPERIENCE & QUALIFICATIONS

• Bachelor’s Degree or relevant work experience
• 3 years of experience
• Previous project, construction, and/or facilities management experience
• General mechanical and HVAC knowledge
• RFMP (Retail Facility Maintenance Professional) Certification preferred
• Ability to read and interrupt blueprints
• Ability to travel 20-25% of the time with weekend accessibility
• Experience with Microsoft Excel, Microsoft Word and Google Workspace

CRITICAL SKILLS & ATTRIBUTES

• Polished, professional and mature
• Self-starter with strong organizational/multi-tasking skills
• Ability to communicate and build relationships with both vendors and field  
• Resourceful and solution-oriented
• Experience with Service Chanel a plus
• Ability to follow up and solve issues in a timely manner

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.