Project Manager / Business Analyst - ApTask

About Client:
Client is a company that helps other businesses with technology and consulting services. They offer various services like developing software, managing computer systems, and providing advice on how to improve business processes. Client works with different industries like healthcare, finance, retail, and more. They help these businesses by using technology to make their operations smoother and more efficient. For example, they might create a mobile app for a retail store to make it easier for customers to shop online, or they might help a hospital manage patient records using computer systems.
Overall, Client is like a trusted partner that businesses can rely on to solve their technology-related challenges and make their operations better. They have experts who understand the business needs and use technology to find the right solutions.



Rate Range: $48-$50/Hr



Job Description:

• We are seeking a highly skilled and proactive Project Manager / Business Analyst to join our client's dynamic team.
• This role is critical in supporting voice product initiatives and will involve close collaboration with the Operations Support team.
• The ideal candidate will have a strong background in business analysis, with a keen understanding of telecommunications and voice products.

• Serve as a key member of the Operations Support team, reporting directly to a Project Manager.
• Conduct thorough impact analysis of product or operations initiatives, ensuring alignment with business objectives.
• Develop comprehensive end-to-end (E2E) process flows using the ADONIS tool.
• Gather and analyze requirements from Product, Operations, and Divisional stakeholders to create detailed System Requirement Documents (SRDs).
• Collaborate with development teams to communicate requirements and contribute to the creation of Solution Design Documents (SDDs).
• Review epics and user stories to ensure they meet business needs.
• Participate in the review of QA test cases, providing insightful feedback to enhance product quality.
• Analyze end-to-end test results and participate in functionality demos to ensure product efficacy.
• Offer valuable input to the End User Content team to aid in content development.
• Assist the training team as needed to facilitate effective knowledge transfer.
• Provide dedicated post-implementation support following each release deployment, ensuring smooth transitions and continuous improvement.

• Proven experience as a Project Manager or Business Analyst, preferably in the telecommunications sector.
• Strong business analysis skills with the ability to perform detailed impact analysis.
• Proficiency in developing E2E process flows, ideally with experience using the ADONIS tool.
• Familiarity with Orion (CB Systems) is highly advantageous.
• Experience with Bedrock tool for dashboards and communications is desirable.
• Excellent ability to understand and document requirements and create effective system and solution design documents.
• Experience reviewing epics, user stories, QA test cases, and E2E test results.
• Strong communication and stakeholder management skills.
• Ability to work collaboratively with cross-functional teams, including Development, Content, and Training teams.
• Commitment to providing post-implementation support and driving continuous improvement.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .