Project Manager - PeopleSERVE, Inc.
Buffalo, NY 14203
About the Job
Project Manager
Primary Responsibilities:
Primary Responsibilities:
- Independently lead multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements, that deliver business outcomes
- Demonstrate in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience
- Responsible for driving teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.
- Provide transparency to senior leadership of progress of initiatives.
- Develop and tailor communications content and artifacts used across various levels in the organization on complex business initiatives with high attention to detail and quality.
- Provide execution certainty by setting pace and driving accountability working alongside senior leaders to drive decisions
- Build relationships and participate in engagement management with key stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes
- Ensure follow up on all critical items and drive accountability through documentation.
- Learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.
- Proactively leverage multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured and escalated.
- Develop and rely upon relationships to support understanding of the organization to stay connected to changes going on in the bank.
- Leverage deep institutional and banking knowledge of the people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.
- Participate in working groups and seeks diverse views to develop strategic recommendations and encourage innovation.
- Champion new transformation delivery tools and techniques and use them to support innovation, development and facilitate discussion.
- Encourage a culture of how to challenge status quo by consistently pushing for innovation and improvement and recommends solutions for adoption across the organization.
- Apply resourcing approaches and support prioritization efforts to ensure the best resources are allocated effectively.
- Support business in defining outcomes and key measures of success for transformation initiatives.
- Mentor and coach other Enterprise Transformation Delivery team members and others within their team to take ownership of their development.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the brand
- Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned
- In-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience
- Proficiency with Microsoft Office Suite – namely Teams, PowerPoint, Excel
- Non-technical project management
- Business process improvement
- Financial institution experience is a plus
Source : PeopleSERVE, Inc.