Project Management Office Manager (Hybrid Workplace) - Controller's Office (1070) - City and County of San Francisco

Hybrid Workplace:
Our workplace has a hybrid/flexible weekly schedule, where colleagues work 1 day onsite (in the San Francisco office) and 4 days from home, subject to periodic review and approval.

Controller’s Office
The Controller is the City’s chief financial officer.  Our team includes financial, technology, analytical, and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective, and accountable government.  We hold ourselves to high standards and strive to be a model for good government.  We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do.  We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and well-being of our team members.  You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work.  We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s issues, including addressing long-standing and harmful disparities in our communities.  For a career with purpose and professional growth, join us in the Controller’s Office!  

Systems Division of the Controller’s Office:
The Systems Division of the Controller’s Office manages the City and County of San Francisco’s Enterprise Oracle and PeopleSoft Applications, which include Oracle Interaction Hub, PeopleSoft Human Capital Management (HCM), PeopleSoft Financials and Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), and Oracle Business Intelligence.  These applications are branded locally as our SF Employee Portal, SF People & Pay, SF Financials, SF Procurement, SF Learning, and SF Reports and Analytics systems.  Collectively, these applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications.  The division serves over 35,000 active City employees, 75,000 retirees and 25,000 City vendors (bidders and suppliers).  Peripheral and legacy applications also leveraged by the division include Oracle Identify & Access Management, Sherpa Budget Formulation & Management, Phire Architect, Control-M, and FreshWorks.  The technology implemented and maintained by the Systems Division provides standardization, transparency, and efficiency for the City’s crucial business processes. Users are fully supported to ensure adoption of these interconnected functionalities.

Specific information regarding this recruitment process are listed below:  

• Application Opening:  6/6/2024
• Application Deadline:  7/8/2024
• Compensation:  $157,326 - $197,886 Note:  Additional salary steps require additional internal approvals.  

PMO Team description
The Project Management Office (PMO) team provides portfolio, program, and project management tools, solutions, and services to our internal teams as well as to our business partners so they can work faster and better. We aspire to be the connective tissue that supports the core business operations of the System Division, so that our teams are able to achieve our shared vision of making the System Division the partner of choice for City Departments. 

The Role
We are looking for an accomplished and enthusiastic Project Management Office (PMO) Manager to lead the portfolio, program, and project management practices for the nearly 100-person Systems Division. The PMO Manager reports to the Systems Division’s Director of Program Management and Service Delivery and oversees a team of five (5) project and program professionals and as-needed consultants. Key responsibilities include, but are not limited to:

Portfolio Management

• Leading the Performance Goal Planning, Management, and Reporting process for the entire Division, standardizing and ensuring consistency across the following activities & deliverables:
  • Monthly portfolio reviews
  • Quarterly business reviews
  • Controller’s Office Performance Goal Planning & Reporting
  • Government Operations Program Planning & Reporting
• Leading intake and assessment of all new business cases and project requests for the Division, including clear PMO resource and deliverable commitments – standardized by project size, risk, and complexity – as an output from every Project Assessment
• Lead the evaluation, pilot, and implementation of a standard Resource Planning process and tool for the entire Division, with the objective of ensuring the Division has the right the mix of programs, projects, products, and services to successfully execute our strategy within the Division’s funding and resource constraints
• Leading the standardization and continual improvement of the Division’s portfolio management policies, procedures, tools, roles, responsibilities, and deliverables, ensuring buy-in and support from the entire Division through a collaborative process incorporating feedback and suggestions from all levels of the organization

Program & Project Management

• Leading the delivery of program and project management services to ensure successful execution of the Division’s major initiatives, specifically including the following projects to be initiated and/or completed in the fiscal year ending June 30, 2025:
  • Migrating the Division’s on-premise infrastructure to third-party cloud infrastructure provider
  • Decommissioning the Citywide self-service portal used by over 35,000 active employees and 75,000 retirees
  • Ensuring successful and continuous upgrades of all Enterprise Oracle and PeopleSoft Applications
• Leading the Government Operations Program (Gov Ops) on behalf of all six of the Division’s Business/Product Lines, including bi-monthly executive reporting of release notes and roadmap updates for all enhancements and projects under the Gov Ops Program
• Leading the standardization and continual improvement of the Division’s program and project management policies, procedures, tools, roles, responsibilities, and deliverables, ensuring buy-in and support from the entire Division through a collaborative process incorporating feedback and suggestions from all levels of the organization.0

Procurement & Supplier Management

• Leading the standardization and continual improvement of third-party professional services management, including solicitation and contract scope, deliverable review and acceptance, and budget vs. actuals reporting

Workforce Development

• Managing team resources, including recruitment, performance goals, reviews, work, and training plans
• Leading the Portfolio & Project Management competency model development, collaborating with the entire PMO team to standardize roles and responsibilities, clearly differentiating between job classes (both within the PMO team and for project managers outside of the PMO team)

A Successful Candidate Will…

Operate effectively with teams and executive management and be comfortable leading, negotiating and influencing. The candidate must have strong planning and organizational skills, experience managing vendors, and a broad understanding of project management. To effectively support our stakeholder’s business objectives and policies, the candidate must have a strong understanding of the functional business areas supported by the Systems Division – City Finance, Accounting, Procurement, Budget, Human Resources, Benefits, Payroll, and Learning –and exceptional collaboration and communication skills.  The candidate is strategic and sees the big picture while also being tactical managing the details. The candidate takes initiative and ownership and has a willingness to learn and take on new responsibilities. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, scope business requirements, and prioritize.

Education:  An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:  Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience

License and Certification:

Substitution:  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

The stated desirable qualifications will be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

The Ideal Candidate will possess the below traits, experiences and skills:

• Project Management Certification or demonstrated experience in project management
• Demonstrated strong analytical, planning, and organizational skills and abilities
• Proven track record of managing enterprise-wide, transformational, and multi-disciplinary change initiatives
• Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff
• Excellent communication skills including speaking, writing, editing and/or content organization experience
• Excellent interpersonal skills, including ability to build and maintain relationships with a highly diverse range of clients, coworkers, vendors, peers, and management
• Experience in setting up and/or participating on Project Management Office (PMO) teams
• Experience in setting up and/or executing governance policies & procedures related to systems implementation and support
• Experience with implementing and/or ongoing management of Microsoft Project Online or similar project and resource management software 
• Management experience in a public or nonprofit organization
• Demonstrated strong analytical, planning, and organizational skills and abilities
• Experience with PeopleSoft Human Capital Management (HCM), PeopleSoft Financials & Supply Chain Management (FSCM) modules, and/or PeopleSoft Enterprise Learning Management (ELM); version 9.2 or higher
• Experience with other Enterprise Resource Planning (ERP) systems or HR-specific systems
• Experience with Oracle Business Intelligence Enterprise Edition (OBIEE) or similar data warehouse system
• Experience diagramming business process flows, including roles, responsibilities, policies and business requirements
• Understanding of the processes and methods employed to perform requirements gathering, fit/gap analysis, and test planning; defining and implementing application configuration settings.
• Experience performing complex data analysis
• Experience supervising support resources, including recruiting, hiring, setting performance goals and writing reviews for subordinate staff
• Knowledge of ITIL, ITSM, Agile and other service and program management methodologies
• Experience with PeopleSoft, SaaS rollouts and ERP implementations and/or upgrades
• Comfort and interest in exploring and learning new technology and how it can be used to improve work and organizational performance

• Extensive experience with and use of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, SharePoint, Visio, Teams, etc.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

SELECTION PLAN

Interviews:  Selected candidates will be invited to participate in one or more interviews at the Controller’s Office.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.