Project Coordinator/ Move-In Specialist - Goodwin Living

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.  

• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.  

• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.  

About the Opportunity

We are thrilled to announce a dynamic opening within our Sales Team for a Move-In Coordinator (MIC). This vital role offers the unique opportunity to make a significant impact on the lives of our new residents, guiding them from their initial decision to join our community through to their successful transition into residential life. At Goodwin Living, we pride ourselves on creating a welcoming, supportive environment for our residents, and the MIC is at the heart of this mission. You'll collaborate closely with the Goodwin Living Sales Team, various departments, and external partners to ensure a seamless and positive move-in experience for all.

Key Aspects of the Position

• End-to-End Coordination: From pre-residency assessments to move-in day, you'll be the go-to contact for new residents, ensuring every step is handled with care.
• Cross-Departmental Collaboration: Work alongside the Sales, Project Management, and Social Work departments to prepare apartments and facilitate transitions within our living options.
• Vendor Liaison: Coordinate with movers, furniture delivery companies, and other external vendors to guarantee smooth operations and a stress-free move for new residents.
• Documentation and Reporting: Manage critical paperwork and update systems like Matrixcare and Salesforce, keeping occupancy and resident records meticulous.
• Community Engagement: Play a key role in organizing and executing sales and marketing events, enhancing the communal spirit of Goodwin Living.

Job Requirements:

• Strong organizational skills and the ability to prioritize tasks in a dynamic, sales-oriented environment.
• Exceptional communication abilities, capable of building trust with older adults and their networks.
• Proficiency in Microsoft Office and database management tools, with a willingness to learn new technologies as needed.
• A minimum of three years in a professional setting, with a preference for experience in customer service or with older populations.
• A collaborative, customer-focused mindset, ready to interact with various stakeholders and ensure a warm welcome for all new residents.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health/Dental/Vision/Disability Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Referral Program: Earn extra cash for referring friends and family!
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #1 in 2023!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.