Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Vet Installation opportunity for feasibility 
• Find Installers in local area 
• Get Installers approved as vendor 
• Operate as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience
• Manage Installation projects from Project Quote to Installation prices, while keeping track of proposals
• Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions
• Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues
• Create & Share project schedule 
• Keep Sales reps. up-to-date on Project status 
• Keep projects from growing stagnant
• Determine when Product will be shipped to the Customer and keep them notified
• Schedule installation w/both Installer & Customer 
• Manage project to completion and ensure Sales & Customer relationship stays intact 
• Remind Customer of scheduling and extend information (Installer name, etc.)
• Forward recommended bids to Sales Rep. who will work w/Manager to quote the project
• Follow-up w/Sales rep.’s to gauge Installation progress or lack thereof 
• Installer & Coordinator will keep in contact with up-to-date progress (Changes, issues, etc.)
• Installer will make Coordinator aware of any additional purchases the Customer expressed interest in and relay that to the Sales Team 
• Follow-up with the Customer to address any Product or Installation issues that may arise
• Create top class Customer experience
• Ensure Installer Invoice is processed ASAP

Competencies and skills

• Stellar people skills – working with B2B clientele and team members
• Impeccable phone manner and written communication skills
• Exemplary computer skills – including Microsoft Excel, Word, Outlook, Microsoft Project
• Positive attitude and loves helping achieve a solution for customers
• Extremely organized while paying great attention to detail and the ability to multi-task
• The ability to listen effectively
• Self- motivated and must have initiative to complete tasks with little or no direction
• Strong communication skills, both written and verbal
• Strong organizational skills and attention to detail and ability to work in a fast-paced environment
• Proven ability to manage multiple tasks simultaneously
• Keep accurate records and follow-up as necessary to complete customer's job accurately and on time

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.