Project Coordinator - Field Services - Metergy Solutions
Manhattan, NY 10001
About the Job
About Metergy Solutions, LLC. (Metergy)
As one of North America's most experienced submetering providers, we've brought turnkey solutions to our clients for over 20 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals.
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
For more information about Quadlogic or Metergy, please visit us
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
Summary:
Responsible for scheduling field technicians and associated documentation processes. This role transitions to a hybrid work model once training has been completed.
Job Type: Full-time
Pay: ~$60,000.00 per year + 5% bonus
Duties and Responsibilities:
- Process customer requests for field service work
- Coordinate with building management staff to schedule field work
- Quickly respond to cancellations and urgent requests
- Determine if customers are required to sign authorizations before scheduling work
- Issue reports to customers after all work is completed or upon request
- Issue reports to accounting department for invoicing of work completed
- Schedule daily field service for all unresolved problems
- Process requests from billing department for readings of billing customer sites
- Process commissioning requests from sales department
- Scheduling: proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments.
- Servicing: This role requires strong organization skills. Making sure everyone is aware of changes and what work needs to be performed during on-site visits. Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively.
- Reporting and Data Entry: Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed.
- Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions. Communication should be clear, and requests should be responded to in a timely manner.
- This role in the long run will require an understanding of submetering, state reporting laws, and basic troubleshooting of common errors. While a candidate with a background in an electrical field is ideal, we are open to candidates with strong scheduling and customer service backgrounds that are willing to learn.
- Generate monthly progress/efficiency reports for the department.
Skills and Experience:
- Must have excellent record keeping ability and organization
- Ability to use Microsoft suite
- Must have 3-5 years' experience in customer service
- Familiarity with bidding process or construction industry a plus
- Bachelor's degree preferred
- Property management experience a plus
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
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Source : Metergy Solutions