Project Coordinator - AXS - AXS - Charlotte, NC

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

carbonhouse, a division of AXS /AEG is a leading provider of venue, ticketing, and event-driven websites. We have been in the industry for over 15 years and have established ourselves as a company that not only creates beautiful solutions but also sets the best practices for innovation in the live industry.

With more fans discovering live sports and events through a carbonhouse website than any other platform, we are proud to have over 350 clients, including the world's largest arenas and historic performing arts centers. Our websites are viewed by millions of people each year, and we have a small but dedicated team that supports these solutions.

The Role

The Project Coordinator will play a key role in supporting carbonhouse's Support department by coordinating and managing tasks related to web projects for our arts and venue clients. This individual will track project progress, communicate with clients, and collaborate across departments to ensure timely and high-quality project delivery. The role requires strong organizational, communication, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be detail-oriented, adaptable, and committed to providing exceptional support to both internal teams and clients.

What Will You Do?

• Responsible for coordinating and managing assigned tasks for the support of carbonhouse's existing client base of arts and venue organizations.
• Assist in tracking the progress of support-related projects, ensuring timelines and deliverables are met, and reporting updates to the Support team.
• Act as a point of contact for clients regarding support-related projects, providing timely updates and ensuring client satisfaction.
• Facilitate communication between the Support, Design, and Development teams to ensure smooth project execution.
• Maintain accurate project documentation and generate reports on project status, timelines, and any outstanding issues.
• Work with the team to ensure all deliverables meet quality standards before submission to clients.

What Will You Bring?

• BA/BS Degree (4-year) Business Administration, Project Management, or a related field (or equivalent experience).
• 1-3 years' experience in project coordination, project management, or a related role, ideally in a web development or technical support environment.
• Familiarity with project management tools (e.g., Jira, Trello, Monday.com, or similar).
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google Workspace.
• Understanding of web development processes, content management systems (CMS), and ticketing systems.
• Excellent written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Strong interpersonal skills for client communication and internal team collaboration.
• Highly organized with the ability to manage multiple projects simultaneously and meet deadlines. Strong attention to detail and accuracy in all aspects of work.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.