Program Support Specialist - Goodwill of Southern Nevada Career Centers - EmployNV Youth Hub

“**This is a Work Experience position available through EmployNV Youth Hub. All candidates will be considered after program eligibility is determined.”

Company: Goodwill of Southern Nevada (Career Centers)

Location: East Central and North West Las Vegas, NV

Schedule: Full time, Mon-Fri, days

Pay Rate: $15.00hr

                                                                                                  Program Support Specialist

Job Summary: The purpose of this position is to serve as the Program Support Specialist for the Boulevard Mall Career Center. This position is responsible for overseeing the day-to-day operations of the lobby area of the Boulevard Mall Career Center, Monday through Friday and for assisting those that served in the U.S. military, their family members, and all other jobseekers utilizing the Career Center.

Responsibilities:
• Answering and routing all incoming calls to the appropriate parties. Messages will not need to be taken unless it is an emergency, or the call is transferred back to the Reception area.
• Ability to handle questions on where the nearest ADC location is, store location, daily sales calendar store specials, and if a donation item is something we take or where we can refer them to;
• Give information regarding services available through the Veteran Integration Program as well as other Mission Services programs.
• Schedule appointments for Veteran Integration Program staff as needed.
• Sign job seekers up for our services, daily check in for the resource center.
• Assist job seekers in the resource center with emails, resumes and online applications when needed as long as there is back up at the front window.
• Interview participants and review paperwork necessary to receive supportive services.
• Copy I-9 information for Intake and Veteran Career Coaches as needed without leaving the front desk area.
• Keep daily count of new and returning Career Center visitors.
• Will act as the opener/closer of the main lobby and reception area. The hours are 8:30am – 5pm, Monday-Friday, with a 30-minute lunch. Will ask for the Manager of Career Centers help when needed and call in early when unable to arrive on time or will be out sick for the day.
• Will close out the Office area at the end of the day – which includes turning off all machines/lights, securing all doors in the lobby and reception area.
• Performing other duties as assigned or deemed necessary.
• Must exhibit a high level of integrity and business ethics.
• Requires a high level of adaptability and flexibility.
Requirements:
• Team Member must have a minimum of one year of experience in receptionist/office work and at least a high school diploma.
• Must be able to handle a hectic environment and have a pleasant and distinct voice.
• Handle numerous calls promptly; have exceptional phone skills that can place people on a continuous hold and answer their calls in turn as well as manage the line in the main lobby.
• Must be organized, have exceptional interpersonal skills, professional look and attire, and have the ability to pay close attention to detail.
• Must be computer literate in Microsoft Suite software, including Excel and Outlook.
• Honorable discharged member of the U.S. Armed Forces OR eligible family member preferred.
• Work with those that have served in the U.S. military is preferred.
• Must be fluent in English; Bi-lingual in Spanish is preferred.

Salary: $15hr for WEX. If hired permanently, salary will be adjusted at that time

Physical Factors:
Lift/Carry: 20-30 lbs. Push/Pull: NONE. Position is generally sitting, standing or walking.

Environmental Factors: Majority of duties are performed in an office environment with regulated temperatures.

This WEX opportunity created by EmployNV Youth Hub Business Services Account Manager Jason Helmick