Program Support Assistant (OA) - Veterans Affairs, Veterans Health Administration

Summary This position is aligned under the Rehabilitation and Extended Care Line (RECL) at the Michael E. DeBakey VA Medical Center (MEDVAMC) in Houston, Texas. The incumbent serves as the Program Support Assistant (PSA), Office Automation (OA), to the Rehabilitation and Extended Care Line Executive. Responsibilities Major duties include but are not limited to: Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of the program operations. Performs office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheet, database, and/or graphics. Prepares, composes, and/or reviews correspondence prepared for the purpose of obtaining or supplying information. Plans and coordinates a variety of general office support services in support of the work of an organization, such as requisition, purchase, storage, and maintenance of stock levels; installation, repair, maintenance, and disposal of office equipment, etc.. Prepares a variety of special reports, identifies, and solicits necessary information. Serves as the Primary Timekeeper and monitors and reports on time and attendance. Receives telephone calls and visitors to the area regarding matters such as directions, information for contacting various departments, services, and requests for changes. Manages human resource duties by preparing personnel actions and awards for staff. Performs a wide variety of record-keeping duties, updating manuals on policy and directives, maintaining files, and coordinating meetings, conferences and training classes, using Microsoft Outlook and other software. Initiates card issuance, verifies that an applicant has appropriate identification, confirms that an applicant is in good standing with the VA. Responsible for troubleshooting and diagnosing software and hardware problems. Coordinates education training requirements by monitoring and tracking assignments and preparing travel and/or education requests and reimbursement. Work Schedule: Monday-Friday, 8:00 am- 4:30 pm; subject to change based on the needs of the facility. Compressed/Flexible: Not available Virtual: This is not a virtual position. Telework: Not eligible for telework Position Description/PD#: Program Support Assistant (OA)/PD03970-O Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and clerical support, such as answering telephone calls and serving as a resource to provide information Generating reports and disseminating pertinent information to staff. Utilizing various electronic computer systems, including Microsoft Word, CPRS, Microsoft PowerPoint, and Microsoft Excel. Managing and organizing information electronically. Communicating with various stakeholders, including Veterans, their families, leadership/managerial staff, and colleagues. Minimum Qualification- OA Requirement: Applicants for this position must show possession of the following skill: 40 words per minute typing speed. Applicants may meet these requirements by self-certifying their proficiency. You should be aware your self-certification of possession of this skill is subject to evaluation and verification. You will be rated on the following Competencies for this position: Analytical Reasoning Clerical Communication Computer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.