Program Supervisor I - New Bethlehem Programs - Catholic Community Services

Overview Full-time position starting at $24.60 - $27.36(D.O.E) withCOMPETITIVE BENEFITS INCLUDE: + Medical, Dental, Vision, Life Insurance and Long-Term Disability + Health Savings Account and Flexible Spending Account + Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday + CCS/CHS 403(b) Employee Saving Plan + Employee assistance program + Lots of room for advancement Program / Position Description New Bethlehem Program is an Enhanced Family Shelter located in Kirkland, WA operated by Catholic Community Services. The New Bethlehem Program maintains two service sites: + New Bethlehem Place which shelters up to 10 families and guides the families in identifying housing resources along with connecting families with supportive wrap-around resources. New Bethlehem also hosts an open Day Center which operates Monday through Friday between the hours of 10:00AM-2:00PM for families seeking housing resources and daily living assistance seeking a place to rest, shower, complete their laundry, have a meal, meet with case management services, and connect with area service providers. + Hotel Shelter which was established to support the heightened need during the pandemic. The hotel shelter provides 10 families on-site guidance from CCS Case Manager and supportive resources to aid in securing housing options. The Program Supervisor must be available on one weekend day. Responsibilities The Program Supervisor is responsible for comprehensively understanding the targeted population of the program, handling specific administrative functions to keep the program running (including staff scheduling and data management for the families enrolled), building and stewarding relationship with staff and management, providing support and oversight of the advocate team also working coverage shifts, and providing light touch case management for designated cases. This position incorporates direct client service and program administration. Supervision of the Advocate Staff + Hire, train and evaluate Advocate staff. + Complete staffing schedule for Advocates to ensure 24/7 coverage at all times. The schedule must be completed in a consistent timeframe each week. + Provide coverage when someone is sick or has other emergencies to ensure minimum staffing is always maintained. + Ensure Advocate staff maintain client records in database and electronic log. + Participate in Management on-call rotation. Provide leadership and direction in resolving all client issues and crisis intervention as needed. Provide direction and support to staff by responding to emergency after-hours coverage; including on-site coverage when appropriate, ensuring minimum 24/7 staffing levels are always met. Direct service to people who are homeless + Provide crisis intervention and advocacy to participants. + Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients' immediate needs. + Model interpersonal and living skills for clients. + Enforce building and program rules including bar policy. + Maintain a safe and comfortable enhanced shelter environment, including removal of garbage from individual units, when necessary, routine garbage removal from the common areas (including hallways), and other janitorial assistance as assigned. + Assist janitorial and maintenance staff on turning units. + Work as a team with other colleagues on shift and be able to work independently without direct supervision. Client intake, assessment, and advocacy + Register new clients including evaluation and assessment of client needs. + Review and record notes and information in HMIS, ShiftNote and other databases that are relevant to other staff members and/or help ensure program consistency. + Maintain client records, updating information on an ongoing basis. + Explain and enforce policies and procedures. + Maintain accurate client count throughout shifts. + Complete frequent scheduled floor checks throughout shifts. + Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate. Concierge duties + Manage front desk and building security, including welcoming clients, visitors and donors, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings. + Perform a routine walkthrough of the entire building to engage with clients and ensure safety. + Process messages and maintain accurate client tracking records, including the bar list. + Answer phones and provide information to callers about the New Bethlehem Program. + Assist outside vendor with serving meals that are prepared off-site and delivered to the building. + Assist participants as they move into or out of the building as needed. Administrative and General Responsibilities + Attend staff meetings, workshops, retreats, and in-service classes as provided. + Maintain accurate record of hours worked and turn in timesheets on schedule. + Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. + Assist with client and program laundry as needed + Maintain cleanliness and order at the front desk and lobby area. + Inform supervisors of facilities and client-related issues. + Perform other job-related duties as assigned. Job Conditions This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration. Physical and Mental Acuity Requirements The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms. + Able to speak clearly in person and on the telephone. + Able to hand write legibly. + Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response. + Able to sit for sustained periods of time. + Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations. + Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment. + Ability to prioritize multiple tasks, and to work independently and as a team member. + Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds. + Regularly able to perform duties as assigned. + Able to make independent decisions and apply sound judgment in performing job duties. Qualifications Minimum Qualifications + One year of experience working with people experiencing homelessness. + Experience or knowledge of mental illness and addictions. + Knowledge and experience with crisis intervention. + Commitment to the harm reduction program model. + Ability to work within the mission, goals, and objectives of Catholic Housing Services/Catholic Community Services. + Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment. + Must have a reliable phone or voice mail service at all times in which to be reached. + Valid Washington State Driver's License and meet conditions of agency driving policy. + Ability to contribute to a work environment that fosters respect, teamwork, and excellence. + Obtain Washington State Food Worker's card. Preferred Qualifications + College level classes toward degree in Social Service. + Previous work experience in programs that work with high needs participants. + CPR/First Aid training. + TB test or willingness to obtain. Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position. Job LocationsUS-WA-Kirkland Posted Date4 weeks ago(4/2/2024 7:32 PM) Job ID 2024-7639 # of Openings 1 Category Social Services/Direct Client Services Min USD $24.60/Hr.