PROGRAM SPECIALIST - Snap-on Inc

Location:  Kenosha, WI

Monday thru Friday, In Office.

Start time between 7:30a-8:30a (8 hour day). 

This role is responsible for driving program management process improvement efforts critical to driving growth, improving root/cause/corrective action processes and operational excellence initiatives.  A key responsibility will be to drive global, strategic, results driven by the implementation of methodologies to support the development of a world-class operation.  This role will require the individual to lead and or to facilitate management of the programs assigned.  Monitoring (qualitatively and quantitatively) and reporting on performance of implemented activities.

1. Responsible for the development, maintenance, and enhancement of standards and procedures within the program assigned, particularly for order processing, fulfillment and supply chain management.
2. Assures the viability, functionality, and effectiveness of essential tools, specialty tools, equipment, OEM dealer’s distributions and programs, warranty, etc.
3. Consults and leads with other functions, client and operations management in the area of quality control, delivery and development/set-up of new or current programs.
4. Provides comprehensive consulting to client. Management regarding implementation issues, reporting, data collection and metrics per needs of the customer.
5. Works closely with procurement and distribution for inventory management and reorder points for appropriate levels.
6. Reviews proposals in support of business development activities.
7. Acts as the Project or Program Manager for projects as assigned; communicate status of development activities to appropriate parties.
8. Facilitates effective teamwork among project teams. Interface between other departments (Marketing, product management, sales, procurement, distribution, operations, and finance).
9. Recognizes and resolves process conflicts when possible and escalates key issues requiring decisions or approval as they occur.  Troubleshoot issues with orders, invoices, inventory, etc.
10. Prepares budgets for human resources, expenses and capital equipment.
11. Responsible for the implementation and maintenance of ISO9000.
12. Responsible for leading RCI efforts towards the improvement of programs assigned.
13. Responsible for monitoring customer concerns, implementation of corrective and preventive actions for quality related issues.
14. Acts as a mentor and leader to call center, warehouse and procurement.
15. Operate in accordance with the company safety guidelines.
16. Responsible for the maintenance of Sarbanes Oxley compliancy for assigned work.

• Bachelor’s Degree preferred.
• 5-7 years’ relevant work experience.
• Experience with Excel, Word and Outlook a must. Knowledge of using Baan, LN (ERP), Power Point, WebEx Software and Salesforce.com a plus.
• Ability to communicate (orally and in writing) in a professional manner when dealing with employees, vendors, customers and company contacts.

Key Competencies

• Requires strong analytical and decision-making skills.
• Strong consultative, communication, and management skills required.
• Proven ability to work effectively with various departments and management.
• Ability to direct and manage multiple projects and tasks.
• In-depth knowledge of company's procedures and objectives.
• Excellent organizational and administrative skills required.
• Familiarity with basic accounting principles.
• Diligence and quality.
• Problem Solving
• Customer Focus
• Functional / Technical Skills
• Process Management
• Understanding of program management, operations, distribution, delivery performance and quality management system.
• Understanding of root cause analysis, lean tools, procurement and supply chain management.
• Familiarity with Sarbanes Oxley.