Program/Project Manager- Securities Billing Operations - JPMorgan Chase Bank, N.A.

If you are a project manager with testing and operations experience, join our team of Project Managers. You will be a key enabler to our success in the development of key program assets, execution of core transformation deliverables and will help shape the longer-term change landscape for Client Billing Operations. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Program/Project Manager- Securities Billing Operations in Securities Services Operations, you will be a key participant in our strategic, global, multi-year program to improve Operational STP, efficiency and automation. You will use your project management and operational skillsets to onboard new products and services, improve automation, eliminate manual processes, as well as manage some of our key Change the Bank initiatives.

Job responsibilities

• Coordinate with key partners to lead the development of operational processes to support new or enhanced products, services, and applications and manage the effective implementation and onboarding with CBO colleagues
• Coordinate with key partners for the implementation of enhancements and changes to support Run the Bank efforts, as well as assist colleagues with the delivery of small changes to address system bugs or other issues impacting BAU delivery
• Develop key program assets and collateral materials (including project initiation documentation, management reporting, risk logs) for senior audiences
• Manage projects of key change deliverables and coordination of resources to ensure deliveries are timely, complete, and of high quality. Sample deliverables could include Business Requirements, Milestone Reporting, User Acceptance Test Planning and Execution, Implementation Scheduling and Training
• Lead initiatives to improve operational efficiency and resiliency, ensuring appropriate cross-training of staff globally for critical functions
• Manage and build strong relationships and partnerships with a range of stakeholders in Client Service, Product, Product Development, Operations, and Technology
• Apply best practice techniques and methodologies to project management
• Complete regular project-level status reporting and escalate and articulate key risks / issues to Senior Management
• Translate information garnered through investigations into robust process maps, functional / technology architecture, operating and control model documentation - and other similar documentation

Required qualifications, capabilities, and skills

• Demonstrated ability to apply a structured approach to problem solving
• Excellent organizational / project management / communication (written and verbal) skills
• Strong analytical skills, including the ability to deep dive into processes, identify issues / opportunities, and lead projects to improve operational effectiveness
• Capacity to think laterally and convey an understanding of the big picture
• Self-starter, able to work autonomously, under pressure and to fixed deadlines
• Ability to work with cross-functional global teams and interact with and influence staff at all levels
• Adaptability to a fast paced, consistently changing environment; react to high pressure situations in a professional manner

Preferred qualifications, capabilities, and skills

• User Acceptance Test planning and execution experience
• Exposure to financial services change management is preferred
• Strong risk and controls awareness
• Strong practical experience of Microsoft Project, Excel, Visio, PowerPoint, etc.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans