Program/Project Coordinator-Client Services - Kansas State University

This position is responsible for providing quality client services in Client Services Desk areas in the Veterinary Health Center, as well as providing clerical and administrative support for Client Services. The person in this position will play a large role in creating and updating processes, policies, schedules, and day-to-day activities of the Client Services areas. In collaboration with the Client Services Manager, this position will handle conflict resolution and respond to concerns using critical thinking, conflict resolution, and problem-solving skills.

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Coordinator to join our dedicated team to help facilitate exemplary patient care and quality customer service. This position is responsible for providing quality client services in Client Services Desk areas in the Veterinary Health Center, as well as providing clerical and administrative support for Client Services. The person in this position will play a large role in creating and updating processes, policies, schedules, and day-to-day activities of the Client Services areas. In collaboration with the Client Services Manager, this position will handle conflict resolution and respond to concerns using critical thinking, conflict resolution, and problem-solving skills. Working hours for this position will be dependent upon department needs.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

Worksite Option

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You'll Need to Succeed

Minimum Qualifications:

• Bachelor’s degree (May use an educational equivalency as determined relevant by a hiring manager.)

Preferred Qualifications:

• Demonstrated skills in: leadership, communication, and customer-relations strategic implementation.
• Should possess strong problem-solving skills, creativity, interpersonal skills and analytical thinking to advance technology and high-level customer service.
• Two years experience in clerical or office support work preferred.
• Training in general office practice.
• Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
• Good public relations skills, including the ability to communicate professionally under stress.
• Working knowledge of medical terminology.
• Computer skills, including knowledge of work processing computer software and medical data base programs.
• Ability and skills to efficiently coordinate calls on a multi-line telephone system.
• Ability to complete data entry in computer system accurately and in a timely fashion.
• Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

How to Apply

Please submit the following documents:

1. Resume
2. Cover Letter
3. Contact information for three professional references

Screening of Applications Begins

Immediately and continues until position is filled.

Anticipated Hiring Pay Range

• $20.30-$25.87 per hour