Program & Portfolio Management - Program Manager - Lumen Solutions Group, Inc.

Position Title: Program Manager – Provider Search Platform Implementation

Job Description

Overview:

We are looking for an experienced Program Manager to oversee the Provider Search Platform Implementation. This marketing-driven initiative aims to improve member experience through the enhancement of the "Find a Doctor" platform, addressing significant member dissatisfaction. This is a critical leadership role, requiring strong program management expertise, adaptability, and stakeholder management skills.

This position is 100% remote and supports the EPMO (Enterprise Project Management Office). The role begins as a 12-month contract-to-hire, with potential flexibility for exceptional candidates.

Responsibilities:

Program Management:

• Manage and deliver end-to-end oversight of complex business initiatives within the Provider Search Platform program.
• Define and lead strategies that balance IT deliverables with business outcomes, ensuring alignment with organizational goals.
• Adapt to undefined processes, proactively managing change and guiding stakeholders through key decisions.

Stakeholder Collaboration:

• Build and manage relationships with internal teams (Marketing, Provider Data, IT) and external vendors.
• Facilitate alignment and power conversations to ensure seamless collaboration across cross-functional teams.
• Act as a trusted advisor to stakeholders, providing clear communication and managing expectations.

Performance Measurement:

• Monitor, measure, and report on project performance, focusing on ROI, customer satisfaction, and business metrics.
• Identify process improvement opportunities to optimize outcomes, drive growth, and maximize stakeholder satisfaction.

Budget and Risk Management:

• Oversee program budgets of approximately $2M, ensuring financial accountability and efficiency.
• Identify, assess, and mitigate risks to ensure timely delivery of project milestones.

Project Execution:

• Drive cross-functional collaboration to deliver a full implementation of a new or alternate provider search tool.
• Support Marketing and Provider Data teams in achieving enhanced member experiences.
• Manage program roadmaps, aligning vendor tools and processes with business needs.

Qualifications:

Education:

• Required: Bachelor's Degree in Business Management or a related field.
• In Lieu of Degree: An additional 4 years of relevant work experience.

Experience:

• Minimum 10 years of experience in program operations, with at least 3 years in project/program management roles.
• Proven experience working with external vendors, managing budgets, and overseeing large-scale implementations.
• Strong understanding of marketing-driven projects or member experience initiatives.

Certifications:

• Preferred: Project Management Professional (PMP) certification.
• Preferred: Safe Certifications.

Technical Skills:

• Ability to synthesize complex data and deliver executive-level presentations.
• Expertise in Microsoft Applications and disciplined in process improvement methodologies.
• Experience translating business needs into technology and vendor solutions.

Key Attributes:

• Exceptional stakeholder management and leadership skills, including the ability to influence C-Suite executives.
• Strong adaptability to dynamic project environments with undefined processes.
• Demonstrated success in balancing marketing, provider data, and IT collaboration.

Preferred Background:

• Knowledge of healthcare or member experience projects.
• Flexibility to adapt to vendor tools and processes while driving strategic program delivery.

Key Aspects of the Role:

• Focus: Implementation of a robust Provider Search Platform to improve the member experience.
• Teamwork: Collaboration with Marketing and Provider Data teams to ensure project success.
• Impact: Address member dissatisfaction by delivering an enhanced "Find a Doctor" tool.