PROGRAM OPERATIONS SPECIALIST - INPATIENT CARE MANAGEMENT (100% FTE, DAY SHIFTS) - University of Washington

Req #: 238550 Department: HARBORVIEW - SOCIAL WORK Posting Date: 01/13/2025 Closing Info: Open Until Filled Salary: $7,548 - $11,322 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119\_a11y.pdf) **Harborview Medical Center - Social Work** has an outstanding opportunity for a **Program Operations Specialist with Inpatient Care Management.** . **WORK SCHEDULE** - 40 hours per week - Day Shift **POSITION HIGHLIGHTS** The Program Operations Specialist is the primary point of contact and coordinator for the Bed Readiness Program. The Specialist serves as the keystone for patients and families/decision makers, the health care team including, physicians, advanced practice providers, RNs, rehabilitation specialists and social services as well as external agencies. The Specialist will lead coordination of post- acute care support to the SNF and assist the SNF in coordination of the patient's transition from The Bed Readiness site to the community. The Specialist may also be involved in process improvement initiatives and other special projects as assigned by Care Management Director and more. **PRIMARY JOB RESPONSIBILITIES** - Work with HMC care teams to identify patients for discharge - Coordinate with Social Work Department to ensure all critical information is effectively communicated to Skilled Nursing Facility - Weekly on-site visits with staff for care coordination and conduct patient assessments - Assist, resolve or appropriately refer customer service issues - Maintain database for clinic, inpatient and BRP metrics - Monitor length of stay on weekly basis - Participate in patient care conferences and need and requested by staff - Check re-admits through emergency department, are re-admitted to a hospital, or exceed the anticipated length of stay and required contract extension to make improvements to the process **REQUIRED POSITION QUALIFICATIONS** A Master of Social Work Degree from a program accredited by the Council on Social Work Education AND 4-5 years of Social Work experience. Social Work supervisory experience is preferred. **ABOUT HARBORVIEW MEDICAL CENTER** As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. **Challenge. Collaboration. Compassion.** Become part of our team. Join our mission to make life healthier for everyone in our community. **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.