Program Manager - Supportive Housing Program - LifeLong Medical Care

Overview

The Supportive Housing Program (SHP) Manager provides administrative oversight for supportive housing case management operations, including case manager supervision, caseload management, data collection and reporting, quality assurance, and collaboration with program partners and funders. In addition, this position, working in partnership with the Homeless Services Director, provides support for SHP operations across all teams and sites including: development of workflows, policies and procedures; coordination of purchasing and equipment; and development and coordination of training for SHP staff.

This is a full time, exempt, benefit eligible position in Oakland, CA. 

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $80k - $90k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Supervise program case managers including recruitment, hiring, onboarding, evaluation and disciplinary action
• Lead regular case conference and team meetings in collaboration with clinical supervisor (LCSW) and community partners
• Coordinate program data collection and provide management reports for program monitoring and reporting to funders
• Develop and maintain relationships with outside agencies to promote program referrals and collaboration
• Develop and maintain community resources and linkages
• Ensure client referral and intake process supports contract and funding goals
• Identify and develop policies, procedures and workflows to ensure contract compliance, create efficiencies, promote quality and achieve program goals
• Coordinate site tours and shadowing opportunities for partners, funders and potential staff in order to promote SHP programs
• Identify training needs and develop and manage staff training opportunities
• Develop and submit reports to funders and participate in grant management activities
• Coordinate and manage purchasing and equipment to support case management teams and SHP administrative office
• Promote diversity, equity, inclusion, and belonging in the program model and in support of SHP participants and staff
• Perform other duties as assigned by supervisor

Qualifications

Job Requirements

• 2-3 years of experience providing community-based support services for people experiencing homelessness or other special needs populations, especially those with mental health and substance use issues
• 1-2 years of experience in program planning and management
• 1-2 years of team supervision and management experience
• Fluency with MS Suite (including MS Teams) and web meeting platforms
• Excellent written, verbal communication, and organizational skills

Job Preferences

• Bachelor’s degree in a related field (Public Health, Social Work)
• Experience with Clarity (HMIS), Epic, and/or Community Health Record
• Experience with Coordinated Entry System (CES)