Program Manager - Service Access and Equity - Inland Regional Center

Description

SUMMARY: Under the general supervision of the Program Administrator – Community Engagement and Training and the Director of Community Services work to positively promote Service Access and Equity within the agency and the community. Attend community events and outreaches, promoting Service Access and Equity for agency clients. Manage the Service Access and Equity programs and annual reports such as the Inland Regional Center (IRC) Performance Contract, Caseload Ratio, National Core Indicators (NCI), and Purchase of Service (POS) Stakeholder input report.

ANNUAL RATE: 

• $84,418.46 - $113,129.12

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise the activities and oversight of the program to include but not limited to Service Access and Equity (SAE), Language Access and Cultural Competency (LACC), the establishment of SAE Grants through Community-Based Organizations (CBOs), purchase of service (POS) data collection, and attend events to promote IRC SAE efforts, as necessary.
• Manage data to meet the IRC Performance Contract Measures.
• Facilitate clear and concise communication related to SAE efforts to the agency, community, and stakeholders.
• In collaboration with the Program Administrator- Act as the Liaison to DDS for the Language Access and Cultural Competency funding model.
• Attend DDS Cultural Specialist meetings as scheduled.
• Act as a liaison to the San Bernardino County Native American Coalition and the Family First Prevention Services Act in collaboration with Children and Family Services (CFS), the Department of Behavioral Health (DBH), and local tribal leaders.
• Maintain a keen understanding of SAE trends affecting IRC clients and make appropriate recommendations regarding strategies surrounding them.
• Collaborate with stakeholder agencies and communities, including but not limited to the Client's Rights Office, SCDD, DDS SAE Grant recipients, Community-Based Organizations, and all other community partners.
• Schedule appropriate language interpretation services for the Board of Trustees meeting, public input sessions, and community events, including American Sign Language (ASL), Spanish, and low-frequency languages as requested.
• Create for approval, with public input and distribution, following WIC 4629(C), IRC's annual Performance Contract, and Annual Performance Contract Report with oversight of the Program Administrator.
• Oversee IRC's National Core Indicators (NCI) Liaison to SCDD and ensure all reporting requirements in accordance with WIC 4571 (h) (1) and 4571 (h) (3) are met with the oversight of the Program Administrator.
• Supervise all Service Access and Equity activities to meet the disparity needs, including but not limited to Community-Based Organizations, community stakeholders, and data collection and reporting to the Program Administrator.
• Supervise all Language Access and Cultural Competency (LACC) activities to meet the disparity needs, including but not limited to Community-Based Organizations, community stakeholders, and data collection and reporting to the Program Administrator.
• Supervise all LACC consultants, including but not limited to American Sign Language consultants, English Second Language consultants, Diversity and Equity Inclusion consulting firms, and Black and Indigenous People of Color (BIPOPC) consultants. Supervise all Service Access and Equity staff and appropriately assign duties to them. Review and approve travel claims, timecards, etc., ensuring that agency requirements are met. Supervise the Cultural Specialist and all activities to meet disparity needs, including but not limited to Community-Based Organizations, community stakeholders, and public reporting.
• Supervise the Deaf and Hard of Hearing (D/HH) Cultural Specialist and all activities to meet disparity needs, including but not limited to Community-Based Organizations, community stakeholders, public reporting, and data collection and reporting to the DDS. Supervise the Deaf and Hard of Hearing (D/HH) Consumer Service Coordinator (CSC).
• Manage all translation and interpretation consultants, both internal and external.
• Meet with individual staff at least twice a month and new staff at least once a week for six months.
• Hold monthly meetings with program staff.
• Assure that administrative requirements, documentation, and services provided by the program are high quality through a person-centered lens and conform to statute, regulation, and agency policy.
• Evaluate, motivate, and coach individual staff members as required and, when necessary, implement discipline when required, up to and including recommending termination of an employee.
• Responsible for arranging for the successful orientation of newly assigned program members and ongoing staff development, as needed.
• Ensure a mentor is available for all new employees and that the sponsor attends all required trainings.
• Ensure that Client rights and dignity are maintained in providing services.
• Maintain a current knowledge base in areas including but not limited to Federal, State, and Regional Center legislation, law, regulation, and policy as they apply to the client's needs and services.
• Perform as a member of the team and agency, sharing expertise, providing positive customer service, and contributing to the overall harmony of the agency and the unit.
• Oversee the data collection and reporting of the Annual IRC Purchase of Service (POS) report, ensuring all target dates are met throughout the process in accordance with WIC 4519.5 and WIC 4519.5 (f)(1).
• Responsible for compliance with the agency's Injury and Illness Prevention Plan to include at least two safety training programs per year, periodic inspections of the workplace and reporting hazards and accidents to the Human Resources Manager.
• Use office equipment appropriately and keep it in good repair. Keep work area neat and orderly.  Observe all safety rules.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Assure that consumers’ rights and dignity are maintained in the provision of services.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• Master’s degree in social work or a related field from an accredited school.
• Four (4) years of experience in working with developmental disabilities.
• Experience with Diversity, Equity, and Inclusion (DEI) is highly preferred.
• Curriculum-based certification or equivalent in Diversity, Equity, and Inclusion (DEI) preferred.
• Progressive experience in supervision highly preferred
• Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
• Ability to follow oral and written directions.
• Ability to establish and maintain effective working relationships with others.
• Good verbal and written communication skills.
• Full use of an automobile, possession of a valid driver's license and liability insurance for the minimum amount prescribed by law or ability to provide independent transportation. Must have and maintain a safe driving record.
• Bilingual preferred.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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