Program Manager - Armed Services YMCA of The U S A

Job Title:       Program Manager
Status:           Exempt, Full-Time
Pay:                $70,000/year
Reports to:   Program Director, Family and Youth Enrichment

JOB SUMMARY
Under the direction of the Program Director of the Family and Youth Enrichment department, the Program Manager is primarily responsible for directly supervising and overseeing the program leaders and programs focused on family and youth enrichment, emphasizing youth development, healthy living, and social responsibility. The program manager will follow program schedules, locations, and overall implementation.  The Program Manager will assist with the solicitation of additional resources to benefit organizational programs.  Programs include Afterschool Achievement Academy, Operation Hero, Camp Hero, Operation Little Learner, online offerings, and Horse of the Sun programming. Duties include but are not limited to working closely with the Executive Director, Development Department, and the Finance/Admin Department to ensure that adequate donated and sourced resources are available to meet program needs; maintaining regular contacts with the communities served and program partners; adjusting programming to address evolving needs; and working with the overall leadership team to ensure goals for the programs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES
In order to excel in this position, the individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below represent the necessary knowledge, skill, and ability needed for this role. If an individual has a disability, reasonable accommodations may be made to enable them to perform the essential functions.

The following duties and responsibilities are considered essential but do not represent all job functions that may be required to be performed by this position.  Other comparable duties and responsibilities may be assigned as needed. Evening and weekend work is required as determined by organizational needs or as assigned.
 

• Participates in strategic planning, goal development, and assessment of program effectiveness.

• Communicates and integrates all programs and their staffs, creating collaboration and quality service to member programs and the community
• Work collaboratively interdepartmentally and with military and civilian organizations to provide high-quality programs/events that benefit military members and their families.

• Ensures coordinator training to promote effective and efficient delivery of services
• Supervises all activities to ensure that the goals and objectives of each program are met
• Working with the Program Director, supervise, train, and manage all direct reports in the Programs Department.
• In conjunction with the Program Director, work closely with the Marketing and Development department regarding fundraising needs for programs and information provided for brochures, press releases, newsletters, and event coverage.
• Provide website updates for any program changes
• Represents ASYMCA San Diego to community groups and events through public relations and speaking engagements  
• Assist immediate supervisor in the selection process of program staff.
• Responsible for submittal of periodic reviews and evaluations of assigned staff to the immediate supervisor.
• Attend and participate in all appropriate meetings as scheduled.

 

• Monitor all program sites and maintain communication and relationships between partners and ASYMCA San Diego.
• Works with the Development department in strategic fundraising planning to build necessary capacities for agency programs.
• Acts as a point of contact for community and program partners
• All other duties as assigned
• Evening or weekend work as required.
• Ensure the YMCA’s core values (responsibility, respect, caring, and honesty) are incorporated into the facilitation and curriculum of programming.

• Volunteerism – Provides volunteers with orientation, training, development, and recognition when assigned to programs under your direction.
• Influence – Empathetically listens and communicates for understanding when negotiating and dealing with conflict.
• Innovation – Conducts prototypes to support the launching of programs and activities.
• Project Management – develops plans and manages best practices through team engagement.
• Emotional Maturity – Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.

INTERACTION
This position may provide information to and interact with donors, potential donors, program participants, volunteers, partners, ASYMCA SD Board and staff, and others from the community.

SUPERVISORY RESPONSIBILITIES
Provide direct and full-scope supervisory responsibilities for Family & Youth Enrichment Department Program Staff.

EDUCATION/YEARS EXPERIENCE

Minimum: B.A./ B.S. degree from an accredited university or college in Social Service, Child Development, Business Administration, Management, Marketing, or a comparable course of study preferred and five or more years of experience in a position requiring similar skill sets. Experience in military service programs, fundraising, sales, or management is highly desirable. Any combination of educational and work experience equivalent to the stated minimum requirements would qualify for consideration for this position. At least three years of supervisory experience is required.

KNOWLEDGE, SKILLS AND ABILITIES

• General knowledge of nonprofit organizational practices. 
• A professional demeanor with an aptitude for analytical thinking and problem-solving.
• Responsible, well organized, and demonstrate initiative.
• Strong proficiency in Windows, Excel, Microsoft Word, Publisher, Social Media, and contact management programs such as Salesforce.
• Must be accurate and detail-oriented, possess strong organizational and time management skills, and the ability to juggle multiple priorities in a complex and fast-paced environment.
• Ability to work under pressure with tight deadlines.
• Ability to work independently and collaboratively.
• Must have excellent customer service skills.
• Excellent verbal, written, interpersonal, organizational, and public speaking skills.

Tools and Equipment Used
Standard office equipment and machines such as telephone, personal computer, multi-function copy machine, and 10-key calculator. Additionally, periodically tasked with operating and maintenance of 25-ft shuttle bus and other company vehicles as needed.

LICENSES/CERTIFICATIONS
Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards. Must either possess or within one year of hire, obtain a commercial driver license with a passenger endorsement. Must maintain a valid DMV physical and CPR/ First Aid certification.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to:
 

• Work in an office setting with occasional travel to other locations in San Diego County.
• Sit, stand, walk, bend, kneel and uses hands, arms and legs for dexterity, balance and climbing stairs frequently.  Must be able to sit for prolonged periods of time.
• Occasionally lifts, carries and balances objects weighing up to 30 pounds.
• Pulls and pushes such objects as file drawers and supplies.
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking.
• Occasionally is required to perform the safe operation office equipment and machines, and recognize and abate safety hazards within the workplace.
• Occasionally will be task with operating a vehicle that requires a commercial license with passenger endorsement.
• Must be able to hear, see including peripheral vision and distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and origins.

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.

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