Program Manager - Heartland Human Care Services

Title: Program Manager

Location: Rogers Park, Chicago, IL

Schedule: Tuesday to Saturday (4:00pm-12:30am) or Sunday to Thursday (12:00am-8:30am)

Summary:

Join Our Team as a Youth Residential Services Program Manager!

Are you passionate about making a difference in the lives of youth? We are seeking a dedicated and dynamic Program Manager to lead our on-site residential facility for youth. In this role, you will provide supervision to staff, direct service to participants, and help manage and participate in facility and program operations, among other duties. Your individual accountabilities and work volume will be established through the development of annual Success Objectives, providing a framework for your professional growth and impact. If you are a motivated leader looking to make a meaningful difference in the lives of youth, we want to hear from you! Apply today and join us in our mission to empower and support youth in our community.

Why Join Us?

• Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities. 
• Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Our Benefits:

• Medical insurance. BCBS PPO, EPO, and HSA Plans
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance
• FSA Spending Account
• Life Insurance
• Employee Assistance Program
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

Duties & Responsibilities

• Delegates work assignments to program staff in accord with established policies/procedures and oversees the performance and implementation of those assignments. Works alongside staff to complete the same work assignments.
• Develops, implements, and monitors appropriate procedures for effective service delivery and administrative efficiency, and ensures quality in their execution.
• Prepares performance evaluations for assigned staff, with guidance from higher level management staff.
• Participates in interviewing, hiring, discipline, termination, and other relevant employment transactions, with guidance from higher level management staff.
• Ensures the implementation of organization, division and program policies and procedures.
• Remains current in the field of service provided by the program through self-initiated avenues, as approved by a higher level of Management.
• Provides training to assigned staff in appropriate facets of the position and conducts in-service training sessions, as requested.
• Initiates requests for regular supervision and interim evaluation and goal setting.
• Participates in the development of long-range plans, service delivery model and other significant strategies and/or systems.
• Responds to on-call crisis situations 24 hours a day /7 days a week and may carry an agency-issued communication device (email/cell phone)
• Assists in the development of organizational plans/policies related to professional standards.
• Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.

Supervisory Responsibilities:

• 8-10 direct reports (Please mention the job titles)

Education and Experience:

• Minimum (2) years of college credit required.
• Minimum (2) years of full-time experience working with youth in residential setting required.
• Minimum (2) years of supervisory experience required.
• Bachelor’s degree is strongly preferred.
• Bilingual strongly preferred.

Certifications/Licenses:

• N/A

Knowledge/Skills/Abilities (K/S/A):

• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
• Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of organization.
• Access to regular, dependable, and timely transportation
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at all assigned programs on a rotating basis.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.