General Liability Claims, Program Manager - Staples
Framingham, MA
About the Job
Staples is business to business. You’re what binds us together.
Join a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive results and mitigate problems. With diverse projects and a transformative culture, you’ll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career.
What you’ll be doing:
+ Oversee the proper handling of high exposure general liability, auto and property claims being handled by our Third Party Administrator - including coverage confirmation, liability, damages, subrogation and contribution.
+ Attend legal proceedings (virtual or in person), as necessary for case resolution.
+ Establish, issue, and approve appropriate loss and expense reserves and payments within stated authority limit in accordance with regulatory, statutory and/or contractual requirements.
+ Negotiate and/or approve settlements within granted authority.
+ Work with internal and external customers and business partners in investigating and reaching an appropriate disposition of claims.
+ Demonstrate technical proficiency through timely and consistent execution of claim best practices and established claim handling guidelines.
+ Maintain working knowledge of the regulatory and jurisdictional requirements for assigned jurisdictions.
+ Establish and execute appropriate action plans for claim resolution, including cost mitigation.
+ Effectively manage litigation process, including assignment of defense counsel, monitoring of defense work produce and working with defense to efficiently reach a fair resolution of claims.
+ Draft and present claim reviews to supervisor that provide full evaluation of coverage, liability and damages and a proposed plan to resolve the claim and provide appropriate support for authority requests in excess of individual’s granted authority level.
+ Assist and/or directly manage less experienced staff members (max 2).
+ May assist Director, Risk Management with contract and RFP reviews and compilation of necessary documents for insurance renewals.
+ Other tasks as assigned by Director, Risk Management.
What you bring to the table:
+ Strong working knowledge of policy provisions and jurisdictional requirements for claim handling across the US.
+ Familiarity with coverage, negligence principles, claim investigation and negotiation techniques.
+ Experience with complex and litigated claims.
+ Ability to work independently, with minimal oversight.
+ Excellent verbal and written communication skills
+ Proficient in use of Outlook and MS Office
+ Ability to prioritize and organize work in a self-directed manner
+ RMIS or similar claim system/diary experience
What’s needed- Basic Qualifications:
+ Specialized Schooling/Associate Degree in General Business
+ 5 + years of experience with proper management of general and auto liability claims and TPA oversight or management.
+ 5+ years of experience in claims management in general liability or auto, ideally working with customers or for a company, with a significant retention/deductible or self-insured program.
What’s needed- Preferred Qualifications:
+ CPCU, ARM, SCLA, WCP, AIC, RIMS-CRMP or similar insurance/risk certifications or designations
+ Bachelor’s Degree in Risk Management, Insurance
We Offer:
+ Inclusive culture with associate-led Business Resource Groups
+ Flexible PTO (22 days) and Holiday Schedule
+ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
Join a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive results and mitigate problems. With diverse projects and a transformative culture, you’ll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career.
What you’ll be doing:
+ Oversee the proper handling of high exposure general liability, auto and property claims being handled by our Third Party Administrator - including coverage confirmation, liability, damages, subrogation and contribution.
+ Attend legal proceedings (virtual or in person), as necessary for case resolution.
+ Establish, issue, and approve appropriate loss and expense reserves and payments within stated authority limit in accordance with regulatory, statutory and/or contractual requirements.
+ Negotiate and/or approve settlements within granted authority.
+ Work with internal and external customers and business partners in investigating and reaching an appropriate disposition of claims.
+ Demonstrate technical proficiency through timely and consistent execution of claim best practices and established claim handling guidelines.
+ Maintain working knowledge of the regulatory and jurisdictional requirements for assigned jurisdictions.
+ Establish and execute appropriate action plans for claim resolution, including cost mitigation.
+ Effectively manage litigation process, including assignment of defense counsel, monitoring of defense work produce and working with defense to efficiently reach a fair resolution of claims.
+ Draft and present claim reviews to supervisor that provide full evaluation of coverage, liability and damages and a proposed plan to resolve the claim and provide appropriate support for authority requests in excess of individual’s granted authority level.
+ Assist and/or directly manage less experienced staff members (max 2).
+ May assist Director, Risk Management with contract and RFP reviews and compilation of necessary documents for insurance renewals.
+ Other tasks as assigned by Director, Risk Management.
What you bring to the table:
+ Strong working knowledge of policy provisions and jurisdictional requirements for claim handling across the US.
+ Familiarity with coverage, negligence principles, claim investigation and negotiation techniques.
+ Experience with complex and litigated claims.
+ Ability to work independently, with minimal oversight.
+ Excellent verbal and written communication skills
+ Proficient in use of Outlook and MS Office
+ Ability to prioritize and organize work in a self-directed manner
+ RMIS or similar claim system/diary experience
What’s needed- Basic Qualifications:
+ Specialized Schooling/Associate Degree in General Business
+ 5 + years of experience with proper management of general and auto liability claims and TPA oversight or management.
+ 5+ years of experience in claims management in general liability or auto, ideally working with customers or for a company, with a significant retention/deductible or self-insured program.
What’s needed- Preferred Qualifications:
+ CPCU, ARM, SCLA, WCP, AIC, RIMS-CRMP or similar insurance/risk certifications or designations
+ Bachelor’s Degree in Risk Management, Insurance
We Offer:
+ Inclusive culture with associate-led Business Resource Groups
+ Flexible PTO (22 days) and Holiday Schedule
+ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
Source : Staples