Program Manager-Patient Support - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Conduent Patient Access Solutions (CPAS) group is nationally recognized for its expertise in the design and management of compliant, streamlined reimbursement and patient assistance programs. We are looking for 2 strong…

Program Manager-Patient Access

• The Analyst is an integral contributor and a key resource to our client needs and expectations.
• Will have the keen ability to understand and optimize program operations by harnessing program insights to meet the market dynamics
• Be accountable for managing day-to-day activities and staff.
• Collaborate with stakeholders in support of program business rules and service level agreements.

Responsibilities:

• Strategic oversight & accountability for reimbursement, access and service program(s) assigned
• Ability to manage a contact center team across all levels
• Exhibit/Maintain subject matter expertise in Managing Patient Assistance Programs to drive program offerings and improvements
• Adherence to program business rules and related SOPs & Work Instructions
• Work closely with internal departments on day-to-day program activities, client requests, program and system enhancements
• Resolve issues and be solution-oriented
• Ability to manage all program metrics
• Interact with 3rd party vendors as a part of program’s business requirements
• Manage administrative duties
• 10-25% travel

Qualifications:

Bachelor’s degree and a minimum of 4 years of Healthcare, Pharmaceutical or Contact Center Management experience (inbound/outbound) with reimbursement processes, HUB, co-pay and payer experience required

• Strong understanding of reimbursement processes (e.g., benefit verification) req’d

Skills:

• Demonstrating comprehensive understanding of the reimbursement/ payer business
• Solid understanding of co-pay services, prior authorization, pharmacy & insurance verification benefit protocols
• Detail-oriented, organized, flexible and responsive
• Able to identify and prioritize workload
• Superior communication skills (interpersonal, verbal, and written)
• Must be client-satisfaction and patient-centric oriented
• Ability to handle multiple tasks and solve complex problems
• Knowledge of Microsoft Office and Salesforce (CRM)

If the timing is right, please APPLY

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.