Program Manager - PACT Team - Catholic Charities Serving Central Washington

• Medical/Dental
• FSA
• 403(b) Retirement
• Additional Voluntary Benefits
• Paid Holidays
• Vacation/Sick Leave
• Education Assistance Program
• Employee Assistance Program
• Longevity awards

• Direct the day-to-day clinical operations of the PACT team including scheduling staff work hours to assure appropriate coverage for day, evening, weekend, and holiday shifts and on-call hours.
• Lead the daily organizational staff meetings and treatment planning meetings
• Continuously evaluate the status of clients and do appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs. 
• Direct and coordinate the client admission process, treatment, rehabilitation, and support services of the program in coordination with the psychiatric provider. 
• Schedule the admission interview, develop and coordinate the initial assessment and initial treatment plan.
• Assign the most appropriate staff to the individual treatment team (ITT)
• Provide clinical supervision of the development of the comprehensive assessment and the treatment plan for each client.
• Direct and coordinate the client-centered comprehensive assessment of the following: 
  • Psychiatric history (e.g., onset, course and effect of illness, past treatment and responses, and risk behaviors)
  • Mental status and diagnosis
  • Physical and dental health
  • Use of drugs or alcohol
  • Education and employment
  • Social and functioning development
  • Activities of daily living (e.g., self-care, living situation, nutrition, money management)
  • Family structure and relationships. 
• Participate in staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to work rules, regulations, and policies.
• Develop and implement staff orientation and training, and manage student training. 
• Develop and administer the PACT program budget in accordance with the contract and agency policies. 
• Supervise client records management assuring maintenance of the client record is in compliance with agency guidelines, Medicaid, and other third-party payment requirements.
• Train staff on client record requirements, regularly review client assessments, treatment plans, and progress notes written by the staff, and supervise individual staff for client records mastery.
• Carry out and document quality-assurance activities and reviews of use of program services.
• Develop and maintain program guidelines and procedures and revise as necessary in collaboration with the Associate Director.
• Initiate and maintain relationships in coordination with other staff, with law-enforcement and other human services agencies, and with informal community resources (e.g., landlords, employers).
• Establish and maintain working relationships with community resources coordinate patient treatment with other providers and initiate referrals to medical providers of other community resources when appropriate.
• Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services to clients. 
• Perform on-call duty for crisis intervention and for staff supervision and consultation.

• Provide clinical supervision for PACT Team, as well as other clinical management oversight as appropriately assigned.
• Encourage and guide staff in ways that are consistent with the mission and vision of Catholic Charities.
• Continue program development in concert with the mission and vision of Catholic Charities.
• Establish effective communication with the staff, including feedback that facilitates professional and personal growth.
• Conduct annual assigned practitioner evaluations with the assistance of the Associate Director.
• Participate as a member of Catholic Charities Clinical Management Team.

• Master’s Degree in behavioral sciences or social work.

• Minimum of three years’ experience required in direct clinical treatment services with adults with severe and persistent mental illness.
• Minimum of two years successful program coordination and supervision experience.

• Electronic Health Records skills (EHR).
• Good interpersonal skills.
• Possess and utilize effective verbal and written communication skills.
• Ability to provide service in a culturally competent manner.
• Ability to be self-motivated, work independently, and as a team member.
• Ability to represent the agency in a professional manner within the community.
• Ability to conduct client home visits as needed.
• Knowledge of team management/supervision.
• Bilingual (English/Spanish) preferred, but not required.

• Licensed in the State of Washington as a LMHC, LMFT or LICSW.
• Agency Affiliation in the State of WA Required.
• Valid Washington State driver’s license and required minimum liability insurance required for WA State.

• Being cleared by criminal background check and fingerprinting when required.

Catholic Charities Serving Central Washington provides help and creates hope for thousands of people each year regardless of religious, social, or economic backgrounds. Though serving the outreach efforts of the Diocese of Yakima, Catholic Charities is a separate 501(c)3 charitable organization, funded in part by the State of Washington, federal contracts, the United Way, fees for service, grants, foundations, and charitable contributions. While rooted in a Catholic tradition that shapes its core mission of service to all, staff do not need to be Catholic to work for Catholic Charities. We serve all in the community, regardless of faith, race, gender, social class, or economic status. With office locations in Yakima, Wenatchee, Richland, Moses Lake, and Sunnyside, as well as our multi-family housing sites across Central Washington, we serve nearly 50,000 people annually. The agency remains a testimony to its ongoing mission of “Bringing Hope to Life.”