Program Manager - NEXT - Career Path Services

Do you:
Believe the way to break the spirit of poverty is through the dignity of work? Want to help youth connect to employment? Want to connect employers to the talent they need for their businesses to grow and thrive? If you answered yes to all three then this might be the job for you!

Career Path Services is looking for a Program Manager in our Vancouver team at NEXT. In this role you will lead a team of Career Coaches to guide them to help build a stronger community by helping people eliminate barriers and connect to employment. The Program Manager oversees a team that provides a variety of services with the purpose of connecting area businesses to youth job seekers ages 16-24. A successful Program Manager will be performance driven, entrepreneurial, experienced working with youth, know how to take the broad elements of a program model and meet the goals of the program and fund source. In this role you will need an eye for detail, flexibility and the ability to work at the pace of business.

This position is full time and will work onsite in our NEXT office based in Vancouver, WA.

Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients. We strongly encourage applications from individuals representing diverse backgrounds and communities, including but not limited to Black, Indigenous, Latinx, Asian, Pacific Islander, Middle Eastern, and multiracial individuals, as well as people of color (POC), LGBTQ+ individuals, people with disabilities, veterans, immigrants, refugees, individuals from socioeconomically disadvantaged backgrounds and any other marginalized or underrepresented groups. We are committed to fostering an inclusive environment where all voices are heard and valued.

ABOUT THE JOB

The major responsibilities of this position include, but are not limited to:

• Oversee service delivery activities for the Career Services team at NEXT, such as program model implementation, programmatic process and procedures, individual practitioner goals and team goal achievement. 

• Lead team in attaining contracted and internal program goals on a daily, monthly, quarterly and annual basis.  

• Approve applicant registration packets for program participation. Coordinates outreach activities and service plans with, and in support of, partners to achieve common and shared goals through the delivery of our program models. 

• Supervise the creation and publication of all individual practitioner goal and budget reports.  Assists agency leadership and fiscal team on budget development and monitor approved budgets and expenditures.

• Conduct performance analysis to identify performance improvement opportunities and ensure lean operating processes that result in compliance with policies and satisfaction of contractual obligations.   

• Stay current on WIOA policies, case management strategies, and performance management to ensure ongoing and developing skill set for Career Path Services team.  Serve as WIOA expert for youth programming. 

• Create an environment that values and promotes diversity, equity, and inclusion among staff, partners, and customers.  

• Conduct root cause analysis and engages with team members to provide day-to-day feedback regarding performance observations.  

• Conduct monthly check-ins and performance appraisals of Career Path Services Staff.  Seek feedback and input from partners, host sites and customers to ensure high quality customer service. 

• Responsible for training staff on the essential functions of their positions. Monitor day-to-day staff progress and assess the need for additional training. Provide and/or assist in training to ensure compliance with policies, procedures and practices.  Train staff on legislative and policy updates within 30 days of a change. 

• In conjunction with our NEXT Site Director, manage office needs such as hours of operation, space workflow/scheduling and communication, safety procedures, cleanliness, and maintenance.  

• Represent the organization with fund sources and with other community representatives/stakeholders and ensure consistent participation in community and system work groups, committees, and meetings as applicable to regional or programmatic requirements. 

• Build relationships that foster collaboration and partnership within the assigned are to allow CPS to go deeper in the communities we serve.  

• Evaluate processes and procedures with staff input to provide modification recommendations to the Program Operator. 
   

CORE COMPETENCIES

We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

Technical Competencies and Skills

• Ability to manage staff within various locations, and the ability to make decisions on behalf of the team with guidance from the Program Operator and WorkSource partnership.
• Be an inspirational, goal-driven and person-focused manager who can successfully translate leadership’s drive for excellence into clear work-plans and objectives.
• Have the ability to use both qualitative and quantitative data to inform operational, programmatic and strategic decisions.
• Ability to recruit, develop, engage and retain the talent necessary to deliver on Career Path Services’ mission and vision. 
• Create opportunities for staff to connect their work to the overall achievement of Career Path Services’ mission and vision.
• Be familiar with Customer Centered Design principles and the ability to utilize them to create process improvements which are customer centric in nature.
• Be a skilled communicator who is flexible and willing to communicate changes as needs evolve.
• Be willing to negotiate and compromise with key partners to achieve mutually beneficial goals.
• Understand the change management process, and the ability to guide staff through change effectively.
• Have the ability to establish accountability through clearly defined expectations while creating room for innovation and creativity to take place within the team.
• Foster Interagency relationships and understands the role of workforce development in economic development.
• Identify and develops the information and training plans individuals need, including assessment, career exploration, and skill development; makes appropriate referrals.
• Adapt materials and services to address diverse needs of customers; create an environment that enables all individuals to contribute to their fullest potential.
• Access, analyze, and uses local, state, and national labor market information delivery systems and databases to support employers, job seekers, and staff to develop opportunities.
• Apply principles of caseload management to successfully work with large numbers of people.
• Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes; delivers appropriate services; and understands how their own work impacts the system’s goals.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable. 
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves. 
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity. 
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication. 
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

EXPERIENCE/POSITION REQUIREMENTS

Required

• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Education, Workforce Development, Psychology, Sociology, or Social Services’ related field. Two years of experience in workforce development may substitute for the degree requirement.
• Minimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
• Lived experience or experience working with populations impacted by poverty and/or trauma
• Requires use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Requires flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment, and demonstrate a commitment to diversity, equity and cultural competency.
• Demonstrated success and experience in a leadership capacity, whether paid or volunteer.
• Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment. Copies of driver’s license and auto liability insurance coverage is required for personnel file at time of hire and annually thereafter.

Preferred

• Certified Workforce Development Professional (CWDP) credential.
• A Master’s Degree.
• Supervisory experience in employment training, education or other related business. 
• A proven ability to develop a network of employment training and job placement resources with the private sector.
• Project Management and Program Implementation experience
• Demonstrated success working with people from a variety of backgrounds which may include youth and young adults, people with disabilities, criminal history, homeless, family violence, poverty, etc.

BENEFITS

• Leading health care package, including medical with both F.S.A. and H.S.A. options, paid employee and family dental and vision coverage
• Company paid Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA.  As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence. Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. 

 

 

Job: Program Manager - NEXT
Primary Location: Vancouver
Salary: Full salary range is $61,250-89,000 annually. Most salary offers will be at or near base or within the starting salary range of $61-68k.
Recruitment Closing Date: TBD - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.