Program Manager MPP - FT - Goodwill - Redwood Empire

Santa Rosa, CA

About the Job

POSITION TITLE: Program Manager – My Pathway Program
STATUS: Non-Exempt
DEPARTMENT: Workforce Development
REPORTS TO: Director of Mission Services
SAFETY SENSITIVE: HIGH – position is subject to pre-employment physical, drug and alcohol screening.

The starting wage for this position is $40 per hour.

** Regular on-site attendance and travel to other locations in Sonoma County is required.**

CHARACTERISTICS OF THE JOB: Under the leadership of division director, position is directly responsible for developing, implementing and monitoring program activities to ensure a consistently high-quality program and services. The Program Manager leads a team and assures the team’s successful delivery of services to clients, as well represents the agency at meetings and events in the community. Working hours of the Program Manager may vary to meet the needs of the program.

All GIRE employees are expected to embrace our mission, adhere to core values, have respect for others, take pride in their work and themselves, collaborate to meet strategic goals, and strive to be the best version of themselves.

PROVIDES SUPERVISION TO: All assigned staff. Assigned staff may include Youth Services Specialists, Coordinators, Job Coach/Trainers, Program Assistants, and others as assigned.

ESSENTIAL FUNCTIONS:

PROGRAM MANAGEMENT

Plan and implement work assignments and outreach activities that meet program, grant, and budget requirements, as well as target numbers of participants served.
Coordinate staffing, schedules and assigned tasks to ensure consistent and high-quality delivery of services
Oversee staff and ensure that client-related records, including database entries, are current, submitted in a timely manner, and meet organizational, contractual, CARF, and other relevant standards
Actively participate in the identification and development of innovative new programs and services, as requested
Direct job development activities and coordinate with Job Link and Sonoma County Youth Ecology Corps to ensure meeting and exceeding placement goals for program
Participate in the development and management of the annual budget as it applies to assigned program(s)
Review all invoice data for completeness and accuracy, and submit for billing in a timely manner to safeguard program funding
Oversee partner agencies that are designated as sub-contractors, including training and monitoring performance to ensure compliance with contracts
Build and maintain relationships with community organizations/individuals who provide referrals to the program, get referrals from program and support youth in their career pathways. This will include Sonoma County Human Services, community-based organizations, schools, volunteer mentors and others as required to successfully deliver services
Develop and update procedures for all assigned programs annually or as needed to remain accurate and applicable to current contract, CARF and agency standards

TEAM MANAGEMENT

Manage recruitment and selection of qualified staff; supervise assigned staff according to organizational policies in order to maintain a high level of performance and delivery of services
Oversee work quality and training/development needs for all staff to assure successful delivery of services
Ensure timecards and other employee records are accurate and submitted in a timely manner
Prepare and deliver thoughtful and accurate annual evaluations according to GIRE standards for all staff who directly report to you
Implement and support the agency Safety Program including: ensuring the timely and accurate submission of Incident Reports and other required documents

LEADERSHIP

Provide leadership to team by setting vision and expectations and working to achieve the vision
Drive the development and implementation of short-term and long-term program and departmental goals, including reporting on outcomes

Represent agency at position and/or program specific meetings, to include County meetings, networking events, GIRE Board of Directors meetings, etc. which will include some evening and weekend events
Collaborate with other agency staff on division or agency-wide initiatives as assigned
Participate on at least one GIRE committee and encourage continuous quality improvement throughout the agency
Represent and promote programs and services to employers, community-based organizations, partners, and others as appropriate to increase placement opportunities and determine employer and community needs and to generally serve as a positive agency representative in the community

ANCILLARY FUNCTIONS:

Maintain confidentiality of all participant information and other appropriate materials
Adhere to all safety policies and procedures
Adhere to all agency policies and procedures
Report accidents, unsafe vehicles, or other unsafe conditions
Maintain a well-groomed, professional appearance
Conduct self in a courteous and professional manner

Attend all scheduled meetings, including safety and online safety trainings
Serve as backup for other members of the Mission Services team as needed
Perform all other job-related duties as assigned

QUALIFICATIONS:

Bachelor’s degree or Associate’s degree plus 2 years of relevant work experience.
Experience in program management including budget management, planning and implementing program objectives, establishing and meeting timelines and deadlines, and managing multiple priorities.
At least one year of experience working with youth.
At least two years of supervisory management experience.
Must be fingerprinted and approved by the Department of Justice prior to start of work.

Valid CA Class C Driver’s License with at least 3 years of regular driving experience, and an MVR allowing insurable status.
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate that the essential functions of the job can be performed, with or without reasonable accommodations.
Experience using Microsoft Suite including
- - Teams: Managing Teams/channels, using functions such video meetings/calls, sharing content, posting/chatting
  - Powerpoint: Preparing and delivering presentations using functions such as inserting pictures/shapes/SmartArt, animations and transitions
  - Word: Creating and formatting documents, using functions such as track changes, tables, and headers/footers.
  - Excel: Creating and managing budgets and reports, using functions such as formulas, sorting, and filtering.

DESIRED TRAITS AND COMPETENCIES:

Respect of others
Excellent oral and written communication skills. Ability to understand, speak and be understood in English. Bilingual English and Spanish preferred.
Ability to perform effectively and cooperatively as part of a team
Excellent interpersonal skills
Experience working with diverse populations, including those with disadvantaging barriers to employment. Experience working with individuals with disabilities a plus.
Excellent interpersonal skills.
Ability to work independently and manage a team.
Excellent attention to detail.
Ability to organize multiple priorities and meet agreed-upon deadlines effectively and efficiently.
Aptitude for providing exceptional customer service to clients, funders and other stakeholders.
Ability to perform effectively and cooperatively as part of a team.
Problem solving skills and sound judgment.
A willingness to embrace the mission, adhere to core values, and collaborate to meet strategic goals.
Solid leadership skills.
Working knowledge of educational, governmental, and social service agencies and programs.
Ability to learn new software and applications.

WORK ENVIRONMENT: Up to 50% of time may be spent traveling and meeting within the county in office spaces and/or public locations. When on-site, clean, well-ventilated office space, overhead lighting, carpet, temperate climate, and constant exposure to moderate business office noise levels, such as office machines, conversations, and foot traffic.

PHYSICAL REQUIREMENTS: Standing/sitting intermittently throughout the work shift; repetitive finger movements with frequent computer use; bending and stooping. Good visual acuity. Ability to regularly lift and move 10 pounds and occasionally lift and move up to 25 pounds.

PROMOTIONAL OPPORTUNITIES:
Position promotable to higher level of management with demonstrated mastery of skills, acquisition of relevant trainings, certifications, or experience relevant to the promotable position. All promotions are based on business needs, as positions are available.

Minorities and People with Disabilities are encouraged to apply

Source : Goodwill - Redwood Empire