Program Manager - Mercalis

Mercalis is the leading integrated commercialization partner for life sciences companies. We deliver end-to-end commercial solutions that work together to provide patient support services, healthcare provider engagement, and payer intelligence and strategic consulting. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace to accelerate value, enhancing business results and patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success. We are a diversity-driven team with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients, increase access to medications, and help patients receive life-saving treatments. At Mercalis, we believe happy, healthy people are passionate and engaged—and bring that attitude to work. We see ourselves as innovators, creators, and leaders that solve problems with visionary solutions.

The Program Manager (PM), as the primary business relationship manager, is responsible for Patient Affordability program management, account management, financial management and business analysis.

In this role, the individual will be responsible for strategic client account management, exceptional copay program management, in-depth program knowledge and operational excellence for their assigned pharmaceutical clients. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis’s full suite of products and services on schedule, on budget, and within scope.

The ideal candidate must be a self-starter, high performer and able to embrace change to adapt within a fast-growing organization.

• Become an expert on the therapeutic class of assigned brands and gain a robust understanding of competitive products utilized within the therapeutic class

• Measure, and monitor program key performance indicators to develop data-driven recommendations for improvements, especially as it relates to patient experience
• Be well-versed on third party service vendor landscape and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)

• Build and maintain strong collaborative relationships with all internal functional areas. Develop a leadership role with all internal project stakeholders

• Manage client contracts/statements of work and execute accordingly

• Identify and recommend enhancements to program strategies, offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services

• Gather and document business requirements and communicate changes and enhancements to clients, internal functional areas and other stakeholders in a transparent and concise manner
• Manage the program budget, including annual budget projections, and provide recommendations for effectively managing program costs
• Interface with clients and maintain relationships on a day-to-day basis as the primary business relationship manager

• Conduct regular meetings (phone, Webex, onsite) to update the client on program performance, deliver presentations and provide consultative recommendations for program enhancements
• Be a sought-out resource within Mercalis as both an internal and external subject matter expert  
• Provide mentorship and training to Associate Program Managers where needed

• Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry, graduate degree and/or additional certifications including PMP preferred
• Three to four (3-4) years of project or program management experience
• Extensive experience with Mercalis systems and services (preferred)

• Exceptional communication skills, including verbal and written
• Ablility to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team

• Highly proficient in Microsoft Office (Excel, PowerPoint, Visio, Word, OneNote)
• Organized and detail-oriented with effective time management skills
• Budget management and/or financial accounting skills
• Ability to take initiative, anticipate client needs and easily adapt if priorities shift

Ability to travel both locally and out-of-town, expectation is up to 10% travel