Program Manager, Justice Involved Supported Housing Initiative (JISH) - CAMBA

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Justice Involved Supported Housing Initiative (JISH) provides 30 units of scattered site supportive housing to homeless individuals with a probable mental health illness and/or a substance use disorder, with recent histories of cycling through the NYC criminal justice and shelter system. Case management staff focusses on removing barriers to maintain medical care and achieve viral suppression by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focuses on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases and making units ready when there is a vacancy.

Position: Program Manager

Reports To: Senior Program Director

Location: 19 Winthrop Street, Brooklyn NY 11225

What The Program Manager Does:

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Train staff in program responsibilities, processes, and procedures, and ensure that all staff meets contract requirements in their daily work.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Coordinate and supervise all day-to-day activities of direct reporting staff.
• Periodically observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Conduct weekly supervision for direct reporting staff.
• Communicate with peers in other CAMBA programs on issues related to client progress.
• Conduct face to face home visits with clients to provide services
• Document all interactions with clients in the case records
• Assist in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Program Manager on programmatic and operational matters.
• Attend and represent the organization at staff, funder, and external agency meetings as required.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments as needed.
• Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
• Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients as needed.
• Other duties as assigned.

Minimum Education/Experience Required:

• New York State Licensed Master’s Degree in Social Work (LMSW) or Mental Health Counselor and 2 years of applicable experience, and/or equivalent experience. (LCSW or LMHC preferred)

Other Requirements:

• Relevant experience as described above, preferably in a mid-sized (250 employees) organization.
• Experience working with people living with HIV/AIDS and related issues.
• Familiarity counseling services
• Excellent written & verbal communication.
• Computer literacy in Microsoft Office Suite.
• Bilingual in Spanish or Haitian Creole. (Preferred)

Compensation: $85,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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