Program Manager IV - CCSWW

Overview

$32.21-$40.27 HR DOE

Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins *

The Program Manager is a senior role in the Clark County-based Southern Region services and has management responsibility of programs with a total budget of 2.7 M dollars and approximately 60 FTE employees. Responsible for the support in managing the personnel and operations for both Shelters, ensuring compliance with contract deliverables and adherence to agency policy and mission.

The position is responsible for managing both personnel and non-personnel expenses to include controlling costs, and keeping the department on track financially in working closely with agency leadership, CCS finance team and Southern Region Services Director.

Responsibilities

Southern Region Programs Direct Oversight

• In coordination with the Southern Region Services Director and agency leadership, effectively manages the development and coordinated delivery of services to homeless adults for all programs under the Southern Region (Bertha’s Place Shelter, and Bertha’s Place Too Shelter) in accordance with the mission, vision, and core values of the Agency. Also stands in when the Southern Region Services Director is out or unavailable to make informed decisions for contracts and staff needs.
• Responsible for ensuring that the programs operates in accordance with agency policies, procedures; local, state, and federal requirements, and all regulatory obligations.
• Responsible for ensuring that all contract deliverables are completed including data tracking, reporting, response to monitoring, etc.
• Oversees day-to-day program operations and services while supervising and training program staff around specific service related issues.
• Works in collaboration with agency senior leadership in strategic planning, program development, and community relationships
• Promotes a productive, enjoyable, and diverse work environment.
• Ensures adequate staffing, oversees recruitment, hiring, interviewing, and training of open positions. 
• Sets up, monitors, and manages program systems such as communication, problem solving, conflict management, program assessment, and implementation.
• Works with staff to develop a coherent, congruent mission focused sense of collaborative teams and workplace community that provides a foundation in which the mission of CCS is best embodied.
• Oversees and coordinates facilities maintenance and repair in both programs.
• Works with program staff to set up maintenance and repair policies and procedures, and identify ongoing and routine maintenance and repair issues.
• Coordinates with the facilities manager and facilities staff to address maintenance and repair issues. 

Fiscal Management

• Assist in annual budgeting and planning process for Bertha’s Place and Bertha’s Too annual budgets with Southern Region Services Director and other program staff.
• Participate in regular budget meetings with Southern Region Services Director and other staff including CCS leadership, members of the Accounting Department, members of the Operations Team, etc.
• Support in overseeing supply and staffing expenditures at all programs within the southern region.
• Attend funder meetings with the Southern Region Services Director.

Customer/Community Relations

• Participates in program related community collaborations and meetings: Maintains collaborative relationships with the Clark County Coalition to End Homelessness, City of Clark County, Clark County Health Department and Hospital Providers for Respite Contracts.
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Direct oversight of service related issues and resolution
• Develop service procedures, policies and standards and deploy strategies focused towards adhering to those standards alongside Southern Region Services Director
• Direct oversight of the Grievance program
• Interacts with customers to provide information to address inquiries regarding services through internal Grievance program and through other activities.
• Oversees fact finding investigations and Neighborhood Relations.
• Develop external relationships with appropriate contacts, e.g. IT, accounting department, and human resources.  

Services and Supplies Department Management

• In charge of inventory control and service contractors for all of Southern Region program facilities. Will lead the team of Site Supervisors to receive and record new supplies in support of budget reports. Maintain a good working relationship with suppliers by communicating and dealing with concerns or problems, such as a delay in an order being processed. Constant awareness of other available suppliers in the area who may be willing to provide the programs with supplies and services at a better cost. 

Safety Management

• Monitors and reports on Safety and Health performance throughout the program
• Ensures that different shelters meet safety and health requirements and apply corrective measures if necessary.
• Creates department policies, investigates cases of accidents, and implements mitigation procedures for Southern Region operations.
• Participates in the development of curriculum for trainings for Southern Region programs.
• Develop and execute health and safety plans in the shelters according to CCS’s guidelines.
• Safety Management Ensures the following:
• Overseeing physical security equipment.
• Reviews departments Incident reports.
• Conducts post-accident investigation & prepares report identifying possible accident causes and hazards for use by CCS personnel and senior management.
• Plans and implements training for employees in work site safety practices.
• Recommend solutions to issues, improvement opportunities or new prevention measures in QI and COG activities

Strategic Planning

• Responsible for planning and directing strategic and long-range goals in partnership with the Southern Region Services Director and agency leadership.
• Works closely along-side our Grants manager for new funding revenues.
• Conducts organizational reviews to identify strengths and weaknesses and to evaluate operational effectiveness.
•  Makes recommendations based on emerging trends, expansion opportunities, competitive threats, viability of outside business partners, and internal business process improvement.
• Responsible for all Emergency Operations. Including overflow operations alongside the Southern Region Services Director. 

Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree in social services or a related field, or five or more years’ experience in internal shelter operations, with at least three in a supervisory capacity.
• Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
• Demonstrated ability to develop and implement policies and procedures that comply with contract requirements.
• Ability and willingness to work in a team environment and promote a positive team   spirit.
• Demonstrated strong financial and organizational skills with exposure to non-profit accounting and financial reporting requirements;
• Excellent interpersonal and customer service skills.
• Excellent oral and written communication skills
• Strong organization skills and the ability to multi-task and handle multiple priorities under stressful circumstances
• Good computer skills and experience including Microsoft Word, Excel and Access at an intermediate skill level.  Database experience.
• Ability to work as a member of a team and support other staff as requested.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

Preferred Qualifications

• Master’s degree or higher in Social Work or a related field.
• 5 Years management experience in a Social Services setting.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.