Program Manager III - STHS - Catholic Community Services

Overview Full-time positions starting at $32.25 - $35.87/hr (D.O.E) withCOMPETITIVE BENEFITS INCLUDE: + Medical, Dental, Vision, Life Insurance and Long-Term Disability + Health Savings Account and Flexible Spending Account + Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday + CCS/CHS 403(b) Employee Saving Plan + Employee assistance program This position oversees the Single Adult Rapid Re-housing (SARRH) Programs at CCS including the Shelter Plus Care (SPC) program and the CBRA Rental Assistance Program (CBRA). All programs provide housing case management, move-in assistance, and various methods of ongoing housing support for families experiencing homelessness. These programs utilize a variety of funding including State and Federal Funding, and collaborates with multiple internal and external partners to provide high quality and equitable services to clients. The Shelter Plus Care and CBRA programs require intense documentation requirements that must be completed in a timely and accurate manner in order to ensure contract compliance. Job Summary This position would be responsible for the day to day employee, client, and fiscal health of these programs. This will involve ongoing supervision and training for staff, addressing client concerns, ensuring model fidelity, and invoicing program expenses. This position would directly supervise four Program Supervisors, and indirectly supervise between 12-14 additional Housing Case Managers. This position would be responsible for over $3 million dollars of contract funds with at least $1 million dollars subject to Federal Auditing as well as ensuring FCS revenue in excess of $100,000 annually. The Shelter Plus Care program provides permanent supportive housing to chronically homeless, disabled households in scattered site housing throughout King County. Responsibilities Leadership + Provide leadership to the above programs and support the overall department culture. This position is a key contributor to the mission and vision for services in Short Term Housing Stabilization (STHS) Department. + Provide direct supervision of the SARRH, SPC, and CBRA Program Supervisors with particular emphasis on upholding Organizational and Department Values and supporting staff growth. + Build and maintain inter-organizational relationships to enhance our partnerships and ensure solid processes and interactions. + Develop processes and train staff in the contract documentation requirements and other program critical contract elements. Program Operations: + Provide leadership in coordination with Database administration in uploading data to King County HMIS. + Assist in the quality improvement process that includes: data quality, contract compliance, file reviews, HMIS management reports and other system management reports and make recommendations to improve service delivery to clients, provider community and funders. + Collaborate with internal and external partners to provide high level services to clients. This will include developing and maintaining partnerships with CCS Shelter partners, Plymouth Housing Group, FCS leadership, Behavioral Health and Recovery Division (BHRD) and other partners as the need arises. + Ensure client records are kept in accordance with agency standards amongst their program as well as SPC and CBRA contracts where applicable. + Ensure that all agency required practices such as Credit Card Expenditure Forms, Timesheets, and HR needs are provided to in a complete and timely manner. + Pursue system minimum standards which include exiting at least 80% of households to stable housing. + Generate quarterly "match" reports for Shelter Plus Care by identifying and documenting qualifying service expenses for enrolled clients. Fiscal: + Review, approve client assistance expenditures of approximately $1 million annually. + Support the compliance department with monthly financial reconciles + Prepare and submit invoices to contract funders. + Evaluate and adjust program expenditures to ensure appropriate contract spending. General Responsibilities: + Observe/follow confidentiality guidelines and client privacy. + Maintain accurate record of hours worked and submit timesheets on schedule. + Attend agency trainings as required. + Participate as team member in staff and supervisory meetings as required. + Perform other job-related duties as assigned. Job Conditions This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration. Qualifications Minimum Qualifications + At least 4 years of experience in direct provision of social services, preferably with homeless households. + Two year supervisory experience. + Experience navigating databases and data entry including the ability to troubleshoot errors. + A strong understanding of Trauma Informed Services and the circumstances surrounding homelessness. + Experience with reconciling financial ledgers or grant funds. + Excellent written and oral communication. + Commitment to working within the mission, goals and values of Catholic Community Services. Preferred Qualifications + Master's degree or higher in Social Work or a related field. + Three years supervisory experience. + Fluency in second language that is spoken by a substantial number of King County Households. Substitute Qualifications + A Bachelor's degree in social services or a related field may in some cases substitute for some of the required work experience. Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position. Job LocationsUS-WA-Seattle Posted Date3 weeks ago(4/9/2024 2:12 PM) Job ID 2024-7645 # of Openings 1 Category Management Min USD $32.25/Hr.