Program Manager III, Reverse Logistics, Repair Operations - Google

Mountain View, CA

About the Job

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Addison, TX, USA; Chicago, IL, USA.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
Experience in reverse logistics or supply chain within a consumer electronics industry.

Preferred qualifications:

5 years of experience managing cross-functional or cross-team projects.
Experience with manufacturing, depot, or retail operations.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

As the Program Manager for Repair Operations, you will support the Global Repair Operations team focusing on managing depot operations in the US, Canada, and Mexico. In this role you will oversee customer relationships with key carrier customers, and will work with cross-functional teams (e.g., Product Areas, Operations, Engineering, Sales, Finance) as well as external service providers and Carriers to manage day-to-day operations and resolve challenges across all hardware businesses.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

The US base salary range for this full-time position is $139,000-$207,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Lead the implementation of critical projects and global initiatives, that support and advance repair operations for Google products.
Own day-to-day operations, performance results, and customer expectations deliverables, manage operational Key Performance Indicators (KPIs) and new product introductions with carrier partners.
Participate in strategic initiatives within the repair operations space and ensure roll-out, timely identification of operational challenges, and communication of findings.
Manage relationships with sales, finance, and vendors.
Drive performance metrics, scorecards, and regular business reviews with service providers related to repair operations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Source : Google