Program Manager II - Operations - ServiceSource

Job Summary

Oversee the day to day operations of AbilityOne, State Use, and competitive bid contracts that PARC maintains.  Assists the Director of Operations in maintaining all contracts, including modifications, pricing, and staffing. 

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Supervise staff, perform personnel actions to include hiring, firing, evaluations, recommendations for employment actions within the division.
• Provide guidance and direction daily to supervisory staff to maintain contract specific requirements and safety protocols.
• Research and provide all necessary information to make an informed purchase on all minor and major equipment purchases in relation to the SCA contracts.
• Procure supplies and resources necessary to operate the kitting function. 
• Review Operations Quality Assurance Program reports and safety reports to ensure contract sites are operating effectively and in a safe manner.

Additional Responsibilities

• Actively monitor for new contract opportunities suited to PARC’s capabilities.

• Advise Director of Operations on all matters pertaining to divisional contracts. 
• Maintain close working relationships with contract customers and vendors.  
• Organize visitation schedule with vendors, agency contract officers and technical representatives to ensure open communications and early detection of problems with contract compliance. 
• Works closely with Director of Operations on establishing and maintain the operations budget.

• Support the oversight of the contract fleet as needed.

• Perform other related responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• Associates degree required, Bachelor’s degree preferred in a related field and 4 to 6 years experience in contracting or janitorial operations.  Education may be substituted with a total of 8 or more years of relevant experience.
• Minimum of five years supervisory management experience with significant exposure to contract administration in either public or private sector.
• Experience administering AbilityOne contracts and knowledge of the AbilityOne and SCA regulations and processes preferred.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Pass and maintain Department of Human Services background clearance required.
• Must be able to pass and maintain designated background clearance level for all assigned contract locations required. 

Knowledge, Skills, and Abilities

• A well organized and self-directed individual who is a team player.
• An intelligent and articulate individual who can relate to people at all levels of an organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to make effective and persuasive presentations on complex topics to top management.
• Advanced proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software. Advanced knowledge of Excel and Word required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to sit and reach with hands and arms.  The employee is occasionally required to stand; walk; stoop, kneel, or crouch.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually quiet.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information