Program Manager - Home Safe Essex/Union - Family Connections, Inc.

Core Values:

• CULTURAL PROFICIENCY: Articulates and applies historical context of racism and understands the current reality of consumers and communities of color in order to support racial equity. Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities to meet the Agency's goal of becoming an Antiracist Culturally Inclusive Organization.
• RACIAL EQUITY ADVOCATE: Recognizes, supports, and engages in dismantling institutional racism. Partners with, and is accountable to stakeholders, including children, families, and communities of color.
• RACIAL EQUITY MINDSET: Demonstrates awareness of biases, internalized racial superiority and oppression. Leads with a racial equity lens and actively uses the racial equity tool in meaningful ways.
• TRANSFORMATIONAL VALUES: Contributes to valuable and positive, antiracist transformation in individuals, organizations, and social systems in an effort to actively progress across the antiracist multicultural institution continuum. Is able to foster a sense of community and shared purpose via collaboration and cooperation with others inside and outside Family Connections. Embodies the principles and practices that form the Agency's culture. Operates from an abundance mentality that recognizes opportunities and is optimistic and realistic about the future.
• Demonstrates cultural competence through an awareness of and sensitivity towards Agency's clients' and coworkers' cultural and socioeconomic characteristics.
• Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
• Works from a strengths-based perspective.
• Recognizes that consumers come first and responds to consumers appropriately.
• Knows and adheres to all FC Policies and Procedures. 

Professionalism:

• Values and participates in the Team as a proactive member.
• Respects others' professional opinions and tolerates a range of feelings. 
• Able to give and receive constructive criticism.

Supervision:

• Attends supervision consistently and comes prepared.
• Able to receive feedback and to learn from it.
• Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.

Job Location: 

Essex/Union County

Job Responsibilities:

The Program Manager's duties include the supervision and leadership of a multidisciplinary team by establishing and communicating expectations, evaluating, motivating and professional development. The Homesafe Program provides supportive housing for families involved with the Division of Child Protection and Permanency and face stressors including a history of homelessness, substance abuse, mental health concerns, and separation of children due to these stressors. 

• Lead and manage the program and team, ensuring that all components are being implemented with fidelity. Monitor and report on Program Outcomes/Logic Model, to measure progress, program impact, and inform continuous quality improvement.
• Utilize data to support program quality and compliance included but not limited to: EHR data, KPI data, internal and external reporting, family record and service review, billing, and productivity. 
• Manage and support the performance of team members, in areas including but not limited to:  referral outreach, service quality, model fidelity, documentation compliance, documentation quality, contracted level of service, fee-for-service revenue targets, and agency/team productivity targets. 
• Facilitate and/or attend program specific meetings with referral sources and stakeholders, as indicated.
• Submit a budget plan on a yearly basis, including revenue and expense. Initiate and follow the request and purchase process in line with the approved budget.
• Follow agency processes, and support team members in the same, in areas included but not limited to: timesheet and other HRIS submittals, purchase requisitioning and receiving, expense reports and reconciliation.
• Provide clinical supervision, supervision for licensure, and/or supportive consultation as indicated and within scope of licensure.
• Attend Manager's and Supervisor's meetings, conduct supervision meetings with individual team members and team meetings on a regular basis.
• Maintain ongoing and consistent communication with Senior Manager, related to areas of work and deliverables within the job description.
• Be an active, positive stakeholder in the communication feedback loop among the Administrative Manager, Team Managers, Administrative Assistant, and team members.  Support a positive relationship between service and administration that is balanced with accountability, positive morale, and support.
• Attend Quality Improvement Committee regularly, as well as indicated Sub-Committee meetings, and ensure ongoing Quality Improvement to the program, including, but not limited to ongoing cultural competence, trauma informed care, and other mission related needs. 
• Provides supportive housing  and/or visitation services as needed and indicated.

Qualifications:

Education/Certification: Master's Degree in Social Work or equivalent master's in human services. State licensure required: LCSW, LPC, LMFT. Must possess a valid driver's license.

Experience:  Five years experience in mental health, family services, and/or child welfare. Supervisory experience.  Experience with diverse populations. 

Knowledge:  Knowledge of child welfare system.  Knowledge of supportive housing, housing first, and/or supportive visitation models.  Knowledge of community resources, social service and mental health systems.  Knowledge of appropriate therapeutic interventions in a crisis and non-crisis situation. 

Skills and Abilities:  Ability to make appropriate assessments and service planning. Ability to supervise staff regarding therapeutic interventions, and service planning.  Ability to mobilize individual and family strengths.  Ability to assess children, adults, and families for safety.  Ability to work with hard to reach consumers.  Strong written and oral communication skills.  Ability to create a warm, non-threatening therapeutic atmosphere.  Ability to set limits and appropriate boundaries with consumers.  Willingness to work with individuals from diverse backgrounds.  Ability to work on multi-disciplinary team. Ability to manage staff performance and support professional development.

Professional Characteristics:  Open, warm, empathic, attentive listener, self-aware, ethical, creative, organized, flexible, open to constructive feedback, patient, responsible, able to work independently, mature, self-motivated, dedicated, enthusiastic, willing to take on additional tasks and responsibilities, interested in seeking additional training and skills.

Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or in excess of 50 pounds.

*The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

 Generous Benefits:
Paid time off/12 paid holidays
Health/Dental/Vision Insurance
403b Retirement plan with employer matching
Employer-paid Life insurance/LTD/AD&D
Professional development assistance
35-hour work week
Internal/External Trainings
Referral Program

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.