Program Manager - Healthcare - WeSPARK Cancer Support Center

• Point of contact, Liaison to the Facilitators & Instructors (independent contractors).
• Managing the facilitators/instructor’s schedules, vacations and substitute fill-ins for classes, workshops and support groups. Train Guest Services Manager as backup.
• Assisting the Controller with processing new hire independent contractor agreements.
• Coordinating new hire orientation.
• Assisting and coordinating with the Clinical facilitators the training and shadowing for new hires.
• Assisting the Clinical facilitators and Executive Director with guest issues pertaining to programs.
• Collaborate with the Executive Director with program development, design, evaluation and project management, development of surveys, data collection, program planning and growth.
• Manage the development of in-person and hybrid programs.
• Oversee and manage quality control of program goals and achievements that are related to the organizations mission.
• Schedule and attend monthly clinical meetings.
• Manage and maintain the monthly program calendar.
• Schedule and assist the Executive Director with interviewing new facilitators/instructors.
• Work closely with the Guest Services Manager on best ways to manage program policies and procedures.
• Assist Guest Services as needed.
• Facilitate conflict resolution as needed to ensure satisfactory program service delivery.
• Provide program reports as requested to the Executive Director.
• Support Outreach Manager with outreach efforts and community events.
• Expected to work all fundraising events (4 per year) and occasional programming events outside of regular business hours.
• Other duties as assigned.

• College Degree.
• Bilingual - Fluent Spanish Speaking & Written - Required.
• Prior Program Assistant or Management experience.
• Prior nonprofit or community organization experience - Preferred but not required.
• Must have excellent interpersonal skills and be very organized, efficient, motivated, and professional.
• Willingness to travel within the Greater Los Angeles area for outreach.
• Proficient working level of Microsoft Office Suite (Word, Excel, Outlook) - Required.
• Proficient working level of Zoom - Required.
• Working knowledge of DocuSign, Mindbody, Airtable and Donor Perfect - Preferred but not required - Will train.
• Must have own Car & Valid Driver’s License - Required.

• Medical Insurance.
• Dental Insurance, 100% paid by employer.
• 2 weeks paid vacation with 1 week increases after the 3rd year.
• 8 sick days per calendar year.
• Paid Holiday Office Closure: (2 days) Thanksgiving, Christmas Eve - New Year’s Day and Federal Holidays.
• CalSavers Roth IRA - No employer contribution.

WeSPARK Cancer Support Center enhances the quality of life for cancer patients, survivors and their loved ones. WeSPARK provides free programs and services, which alleviate the physical and emotional side effects of a cancer diagnosis.