Program Manager - TekSynap

RESPONSIBILITIES

• Oversee and coordinate the delivery and performance of IT support services.
• Manage all contractor personnel to meet service delivery requirements, including transitions, operations, and issue resolution.
• Submit deliverables such as Transition-In and Transition-Out Plans, Monthly Progress Reports (MPRs), and Risk Management Framework (RMF) Packages.
• Develop and manage comprehensive IT program plans to address operational needs and resolve complex issues.
• Interface with functional support groups, subcontractors, and government personnel to ensure program objectives are met.
• Plan and execute projects addressing IT operations, process improvements, and technology implementation.
• Lead the review, evaluation, and optimization of IT support services.
• Supervise multi-disciplinary teams, ensuring staff qualifications and certifications comply with contract requirements.
• Organize, direct, and oversee personnel to meet objectives and achieve high-performance levels.
• Act as a primary point of contact for the Government Task Manager and other stakeholders.
• Identify, assess, and mitigate risks impacting program delivery and performance.
• Communicate issues and risks to the government in a timely manner and propose actionable solutions.
• Track and report on performance metrics, ensuring compliance with service-level agreements and quality standards as specified in the PWS.
• Monitor program budget and ensure projects are delivered on time and within scope.
• Ensure all program deliverables meet requirements, including compliance with ITIL 4 frameworks, DHA policies, and DoD directives.
• Oversee and manage subcontractor activities to ensure alignment with program goals and contractual obligations.

REQUIRED QUALIFICATIONS

• Experience:
  • Ten (10) years of progressive experience demonstrating the required proficiency
• Certifications:
  • Management Professional (PMP) or equivalent as approved by Government Task Manager
  • ITIL 4 Foundation (must be obtained within 30 days of start)
• Education:
  • Master’s degree and/or equivalency
• Clearance:
  • Must possess a Secret clearance

We are seeking a Program Manager to join our team supporting Military Treatment Facility Information Technology Support Services (MTF ITSS) in Ft. Eisenhower, GA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Ft. Eisenhower, GA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Secret clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.