Program Manager, Community Integration - Heartland Human Care Services

Title: Program Manager, Community Integration

Location:Hybrid (4822 N. Broadway)

Shift: Monday - Friday (8:30am to 5:00pm) potential for evenings and weekend work

Summary:
Are you passionate about making a positive impact in the lives of refugees and immigrants? We are looking for a dynamic and dedicated individual to fill the role of Program Manager, Community Integration at Refugee and Immigrant Community Services. If you are ready to be a part of a mission-driven organization, make a lasting impact, and contribute to the success of refugees and immigrants, we want to hear from you! Apply now to be our next Program Manager, Community Integration and help shape a brighter future for those in need.

Our Benefits:
o Medical insurance
o Dental insurance
o Vision insurance
o 401(k) match
o Paid maternity leave
o Paid paternity leave
o Commuter benefits
o Student loan assistance
o Tuition assistance
o Disability insurance

Duties & Responsibilities:
- Guides and mentors Long-term Case Management and Employment teams.
- Monitors staff progress and prepares detailed progress reports.
- Oversees daily operations, ensuring alignment with participant and funder objectives. Maintain understanding of contractual goals and outcomes.
- Cultivate key employer relationships for effective training and placements. Acts as the primary contact for program partners, ensuring collaboration.
- Participates in budget development and grant writing. Identifies matching contributions for contracts and approves financial transactions.
- Represents the organization in external partnerships and committees.
- Ensures adherence to program policies and generates accurate data for reporting.
- Develops relationships with employers and connects participants to community resources.
- Implements marketing plans to enhance employer receptivity. Provides timely information to current and prospective employers.
- Upholds relationships with funders.
- Conducts presentations, trainings, and workshops on best practices. Leads staff in addressing program improvement.
- Contribute to hiring and empower teams through diverse perspectives. Track certifications and ensure quality services following organizational standards.
Supervisory Responsibilities:
- Supervises and leads Refugee Employment Services and Case Management Services, fostering a positive and productive team environment.
- Participates in interviewing, hiring, and other relevant employment transactions with guidance from the Program Director.

Qualifications:
- Bachelor's degree from an accredited institute.
- Minimum of two (2) years of experience in employment services or related areas.
- Fluent in a second language.
- Proficient in Microsoft Office and other relevant software.

Knowledge/Skills/Abilities (K/S/A):
- Skilled in reading, interpreting, and writing documents. Strong public speaking ability before diverse groups.
- Reliable and timely transportation availability.
- Comfortable working with diverse socioeconomic backgrounds.
- Excellent communication skills with a track record of effective networking and collaboration.
- Demonstrated ability to handle sensitive information diplomatically. High emotional intelligence and analytical ability.
- Effective problem-solving in diverse situations. Works independently with minimal supervision.
- Strategic thought partnership and consultancy skills.
- Welcomes diverse perspectives and manages conflicts professionally.
- Empowers teams through unique backgrounds and experiences. Fosters a cohesive and inclusive environment.

Work Arrangement:

This role is eligible for a hybrid work arrangement, requiring in-person meetings when needed. Weekly or monthly in-person meetings may be necessary, with the option for working from home when appropriate.

Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.