Program Manager - College of Nursing and Health Sciences - Azusa Pacific University

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

APU is seeking a Program Manager for the College of Nursing and Health Sciences to work alongside a team of program staff to serve the School of Nursing Division of Graduate Departments. The staff team manages the day-to-day program operations while helping the students and faculty across the division. The ideal candidate can perform under general supervision, be highly organized, and maintain outstanding customer service.

We are looking for an efficient individual who thrives within a team. The valuable ability to prioritize and multi-task while maintaining complex project schedules and managing organizational support is essential in this role. The ideal candidate is resourceful, organized, solution-driven, and sensitive to handling student records following the Family Educational Rights and Privacy Act (FERPA). In addition, working with students and faculty across the west coast requires a keen ability to navigate various technology applications, systems, and third-party solutions.

The position reports to the Department Chair for the Doctoral and MSN HAL programs and works closely with other leaders of the graduate division. The position is located at the Monrovia Campus. In total, the School of Nursing has nine academic departments, including undergraduate, masters, and doctoral programs that serve over 2,300 students across five Southern California locations.

Required Education

• Master’s degree or equivalent education and experience.

Required Experience

• Four years of experience in a client-based, service-oriented environment.
• Demonstrated ability to manage multiple complex priorities and systems.
• Worked well with team members across multiple campuses.
• Higher education experience preferred.

Primary Duties/Essential Functions

The following primary functions include responsibilities in areas of customer service, administration, and general operations.

Customer Service & Hospitality (Students and Faculty)

• Participate as a member of a team that will monitor and track each student in the program from start to completion.
• Assist faculty with the process of creating course schedules, class rosters, book orders, coordination of academic activities, etc.
• Coordinate admissions tracking of applications, completeness, and communications between the department and potential students.
• Provide students with a smooth clinical placement experience with clear communication, timely document collection, and ensure students are cleared for clinical sites.
• Support new student orientation preparation, planning, and execution.
• Track the clearance of students to participate in clinical/program activities.
• Participate in the evaluation processes with the coordination of surveys, exit interviews, student completion tracking, etc.

Program Administration

• Oversee the file management for student files, program forms, etc.
• Maintain the program’s calendar of activities and coordinate faculty, student, and alumni engagement.
• Coordinate with university services such as catering, printing and binding, mailroom, room resources, information and media technology, facility and equipment requests, etc.
• Create, maintain, and distribute promotional materials for events, bulletin boards, etc.
• Besides both clinical and student tracking, maintain department databases and report systems for grants, accreditations, and academic evaluations (e.g., WASC, AACN, BRN).
• Manage student employees and the assignment of their daily duties and coordinate their schedules for coverage of the department programs to support staff, faculty, and students. Oversee timely and accurate record-keeping, filing, and other clerical duties performed by student workers for the program.
• Create and maintain meeting minutes and correspondence as directed.
• Order program supplies and equipment as needed.
• Operate a variety of software products.
• Provide administrative assistance to the Department Chair.

General Operations

• Some program and school activities/assignments may include evening and weekend hours.
• Manage sensitive and confidential file systems in both digital and physical formats.
• Responsible for daily electronic timekeeping as it applies to the scope of this position.
• Regular, punctual attendance as required by the supervisor based on department needs.
• Performs other duties as assigned by the supervisor.

Skills

• Demonstrates the ability to prioritize work and meet deadlines while working in a service-oriented environment with frequently changing priorities.
• Solve problems with logic and reason to identify the strengths and weaknesses of alternative approaches to problem-solving.
• Deal with challenges in a professional manner.
• Able to navigate within a high-change environment.
• Strong written and verbal communication skills.
• Ability to manage details and follow through.
• Collaborate and communicate as a productive team member and team builder.

Mental Demands

• Integrate Christian values in all aspects.
• Use critical thinking and exercise independent judgment.
• Maintain confidentiality and manage confidential information.
• Collaborate with other faculty and staff and maintain collegial relations.
• Communicate effectively in written and oral form.

Physical Demands

• Work requires repetitive motion and sitting at a computer keyboard.
• Continuous sitting for four-six hours daily.
• Hearing and speaking on the telephone.
• Meetings will require walking and/or driving to various University locations.
• Able to pull, push, bend, grasp, reach, and lift up to 20 lbs.
• Able to use stairs or ramps as needed in executing job duties at university facilities.

Visual Demands

• Reading, writing notes, and computer monitor.

Environment

• Pleasant office setting, comfortable temperature.

Technologies

• Above-average software skills in Google Apps (Docs, Sheets, Drive, Gmail, Calendar, Hangouts, etc.) and Microsoft Office proficiency in word processing and spreadsheets.
• The School of Nursing uses PeopleSoft, 25Live, Zoom, Adobe Acrobat, HelloSign, Canva, Formstack, Zendesk, Teaching Assignments Management System (TAMS), etc.

Compensation

• Grade 10: $25.94 to $29.83 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitivebenefits package.

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here:http://www.apu.edu/stories/

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.