Program Manager - Cloud - KGP Telecommunications, LLC

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:
• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

It’s not just a job – it’s a step in your career!

SUMMARY  

The Program Manager is responsible for OneTouch™ Return Material Authorization supporting AT&T Cloud programs which may include, but are not limited to:

• Program development
• Implementation and management of programs
• Coordination directly with customers and external service partners
• Cross-functional team coordination and execution of program initiatives including planning and oversight to customer contractual and project requirements.
• Influencing successful achievement of strategic goals and tracking program sucess.
• Responsible for developing and maintaining all job aid documentation needed to oversee the program.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Acts as key KGPCo contact for assigned project/program.
• Manages program includes from cradle to grave planning, implementation, tracking and reporting progress on assigned project(s).
• Intakes high-level customer needs and translates them into business requirements and tactical plans.
• Responsible for managing KPIs against contractual obligations.
• Holds internal KGPCo cross functional partners accountable for on time delivery and execution.
• Formulates and drives impactful recommendation to solve complex problems.
• Provides periodic metrics regarding service level performance against stated and contractual objectives for business case.
• Responsible for regular program status reporting for internal and external audiences.
• Engage in discussions regarding contractual negotiation and execution with internal and external audiences.

SAFETY DUTIES & RESPONSIBILITIES

• Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.
• Participate in job site safety/hazard analysis.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

• Bachelor’s degree – Supply Chain, Business or similar  
• 3 or more years of project/program management experience
• Or equivalent combination of education and experience
• Reverse logistics or overall supply chain experience
• Strong influencing and negotiation skills
• Proven ability to create innovative solutions to solve real customer challenges
• Proven ability to think strategically and execute tactically
• Proven ability to manage multiple projects and competing priorities simultaneously
• Ability to manage ambiguous projects, identify and solve blockers, and know when to escalate
• Strong analytical and communication skills (both verbal and written)
• Exhibit personal power and leadership
• Exhibit enthusiasm and determination
• Exhibit exceptional organizational skills

REQUIRED SKILLS

• Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
• Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
• The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to listen and speak. The employee frequently is required to sit, use their hands to handle, touch, or feel objects, tools, or controls, and reach with their arms and hands.  

Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

BENEFITS

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members 

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity