Program Manager, Clinical Quality & Health Equity - Steward Health Care
Westwood, MA 2090
About the Job
Position Purpose:The Program Manager, Clinical Quality & Health Equity is responsible for supporting the planning, designing and implementation of key health equity quality projects including both behavioral health and non-behavioral health focused initiatives through collaborative efforts to coordinate care between Steward network physicians and Steward hospitals. Primary responsibility will focus on meeting key performance measures as defined by EOHHS - MassHealth Medicaid program. This position will be responsible for project planning, data acquisition, tracking, and reporting; operational efficiency; compliance reporting; and communicating the performance/progress of the program.
Key Responsibilities
- Incorporates health equity into existing quality programs and workflows through iterative PDSA cycles to meet contract requirements.
- Responsible for all aspects of performance for assigned projects. Works collaboratively to get leadership approval for project objectives and goals. Facilitates and/or creates all project related materials including roadmaps, project plans, training plans, and other materials required to ensure the cross-functional teams stay aligned to the joint purpose of the project.
- Uses data, evidence-based techniques, and business (contractual) priorities to determine how to best address performance improvement opportunities
- Builds and maintains trackers, workflow diagrams, job aids, resource documents, and other documents/files in support of Clinical Quality & Health Equity programs. Works collaboratively to develop new standard reports to inform business decisions around allocation of resources to the assigned projects.
- Reports on Clinical Quality & Health Equity program performance weekly and monthly, ensuring appropriate talking points for the given audience. Supports development of appropriate mitigation plans for programs that are failing to meet KPI targets.
- Identifies opportunities for automating manual processes and improving workflow efficiencies. Proposes solutions/changes to existing processes by analyzing problems and opportunities for improvement, evaluating cost/benefit, making recommendations, and executing a plan.
- Translates business requirements into operational projects and data/reporting requests and prioritizes needs to ensure appropriate and timely solution implementation.
- Collaborates with Compliance to manage Policy & Procedure documents. Identify policy gaps, coordinate reviews/updates, coordinate implementation/training, and communicate changes.
- Oversees implementation and management of vendors associated with program projects. Ensures vendor compliance with contractual obligations and optimizes use of vendor services and capabilities.
- Additional responsibilities as needed based on business need.
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About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
For more information, visit steward.org