Program Manager, Case Management - SAFER FOUNDATION
Chicago, IL 60612
About the Job
The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment
General Summary
The Program Manager-Case Management is responsible for all programs and case management activities serving residents. The Program Manager – Case Management assures that programs and resident services are maximally effective in reducing recidivism; administrative tasks of the Program Department meet or exceed all Safer and IDOC standards; and coaching and developing department employees. The Program Manager will report directly to the AVP of North Lawndale or Crossroads Adult Transition Center adhering to both Safer Foundation and IDOC policies and procedures.
Performance Results Description
The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.
Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.
Essential Duties and Responsibilities:
Stakeholder Interface
- Must offer a range of programs, either directly or through partnerships, which are sufficient to meet the needs of over 90% of residents as they reintegrate into society. All program activities serving each individual, including those offered by partners, shall be integrated by effective case management.
- All programmatic interventions and activities are periodically reviewed for quality, mutually critiqued, and appropriate coaching provided. Examples of interventions to be reviewed include, but are not limited to, regular counseling sessions, the IPC process, prestart, the substance abuse program, family interventions and other group sessions.
- Residents confront a seamless array of well-integrated programs, consistent information and respectful treatment, and facility wide staff that is able to provide counsel and interventions. In order to achieve this, the Director works closely with other members of the Administrative Team to create consistency and enhance the programmatic and counseling capacities of staff reporting to them.
- Develop a current Individual Performance Contract, appropriate for each residents' needs, that is being properly implemented.
- New program initiatives are created, developed, approved, and implemented to meet the ever changing needs of residents.
- Ensure residents are always to be treated with courtesy and respect.
- The role of Duty Administrative Officer is properly carried out when assigned.
Stakeholder Outreach and Recruitment
- Volunteers are sought and encouraged in order to extend the programs of the center. Volunteers are interviewed, approved, and processed according to IDOC rules and are operating effectively.
Tracking, Document and Reporting
- All routine administrative matters are reviewed, approved, and signed either by the Program Manager Case Management, or a designee. Examples include, but are not limited to, level changes, privilege passes, IPCs, and resident budget checks.
- Ensure each program is operating effectively, as measured by meeting objectives established in the annual planning process; meets all applicable licensing, contractual, and other regulatory standards; and all program and ancillary staff receive required and desirable training and clinical supervision.
- A longitudinal evaluation system is in effect that accurately tracks outcomes to residents of various program interventions and techniques; an appropriate shorter term qualitative evaluation plan is in place for all significant programs; and evaluation results are effectively used to improve programs, develop new programs and eliminate the ineffective.
- All programmatic interventions and activities are periodically reviewed for quality, mutually critiqued, and appropriate coaching provided. Examples of interventions to be reviewed include, but are not limited to, regular counseling sessions, the IPC process, prestart, the substance abuse program, family interventions and other group sessions.
Fiscal Reporting and Accountability
- Ensure all files and Program Department activities are in compliance with all audit standards. (These standards are always to be met, not just prior to an audit.)
Supervision of People
- Program staff must operate at a high-performance level. Each staff member always understands expectations. Goals and performance appraisals for each employee are in place and are completed on time.
- Program staff meet regularly to be informed of policy, procedures, and issues; to collectively discuss and problem solve; and to make recommendations to the Program Director.
Required Knowledge, Skills, and Abilities:
- Understanding of life experiences of residents, pre-prison and in prison.
- Basic knowledge of a wide range of clinical interventions and a very deep knowledge of at least one area.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to work with customer population that is widely diverse, especially in terms of class and presenting social pathologies.
Education and Experience:
- Bachelor’s degree in related field required.
- At least three years of related experience required.
- MSW or related clinical degree strongly preferred.
Licenses and or Certifications:
- C.A.D.C. helpful.
Safer Foundation is a drug-free workplace.
Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans
www.saferfoundation.org
No Phone Calls Please
PI240178357