Program Manager, Cabin Electronic Flight Bag (EFB) (Dallas, TX, US) - American Airlines

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for all aspects of the Inflight Cabin Electronic Flight Bag (EFB) program.
• This role is a part of the Innovation and Delivery Team within Inflight

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Drive engagement, education, and procedures of Cabin EFB program
• Develop and implement policy and procedure as well as conduct regular audits of inventory to optimize efficiency and identify discrepancies, losses, or potential areas of improvement
• Coordinate and facilitate monthly update meetings, regular vendor check-ins, and the annual Cabin EFB Summit with EFB coordinators (Mainline and Regionals)
• Serve as key point person to hardware lifecycle management vendor, to support inventory levels, escalations, procedural changes, and new software enhancements and a dedicated helpdesk
• Support entire product life cycle from planning to testing to deployment and into steady-state
• Collaborate daily with internal groups (IT, Mobility, Finance) managing product development, database creation, delivery schedules, and forecast models
• Collaborate with vendors to manage device warranties, repairs, and replacements
• Track monthly metrics used to brief leaders and make data-driven decisions
• Stay updated on industry trends, new technologies, and best practices related to mobile device management

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training
• 4+ years of relevant experience
• Ability to travel up to 25%
• Ability to work some weekends and extended hours

Preferred Qualifications- Education & Prior Job Experience

• Prior program management experience 

Skills, Licenses & Certifications

• Exceptional consensus building, leadership, and communication skills
• Comfortable working independently in a high volume, operationally driven environment
• Proficient in Microsoft Office to include Word, Excel, Outlook, PowerPoint, etc
• Excellent interpersonal skills, including written and spoken presentation
• Understanding and knowledge of mobile solutions
• Effective organizational, project planning, and management skills
• Ability to work independently and as a member of a team with sound judgment
• Ability to be customer service-oriented and develop positive working relationships with external service providers as well as internal constituents
• Ability to work collaboratively with others to bring forward new ideas which increase efficiency, ensure adequate device inventory levels and policy compliance 
• Ability to handle multiple assignments, complete projects on time and perform under pressure and respond to changing priorities
• Ability to maintain confidentiality of sensitive information

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.