Program Manager (Boston Home Center) - City of Boston

Brief Job Description (essential functions of the job): 

The mission of the Mayor's Office of Housing (MOH) is to make Boston the most livable city in the nation by working with communities to build strong neighborhoods through the strategic investment of public resources. MOH oversees programs that create and preserve affordable housing, support homeowners, providing housing and support services to homeless individuals and families and dispose of city-owned property.

The Boston Home Center (BHC) helps Boston residents purchase, improve, and keep their homes. The BHC offers training, financial help and counseling to first-time home buyers, guidance and funding for homeowners for home improvements, and counseling to help families avoid foreclosure. The BHC also markets homes developed for income-eligible, first-time homebuyers.

Under the direct supervision of the Deputy Director or designee, the Program Manager is responsible for implementing BHC programs and services to help first time home buyers become homeowners and assist homeowners in maintaining their homes.

• Provides clients with current information on and assistance with home buying and homeownership programs and services.
• Performs intake, eligibility screening, document assembly, financial analysis, enrollment, commitment and closing coordination for BHC cases; Coordinate with clients, other BHC and MOH staff and external partners to ensure that eligible cases proceed from intake through completion.
• Assists in program marketing and outreach efforts including helping to organize and attend events and meetings and coordinate with the MOH communications team on MOH’s website.
• Assists in preparation of requests for proposals, contracts, and all program service orders, etc.
• Processes and track payment requests from lenders and contractors through Salesforce.
• Prepares program status reports through Salesforce.
• Maintains case auditable files and prepare case status reports as needed.
• Performs related work as required.

• At least two (2) years full-time, or equivalent part-time, experience in housing and community development, real estate development, or loan operations.
• Appropriate educational substitutions may be made.
• Familiarity with real estate finance, principles and practices, and Boston neighborhoods.
• Strong organizational, workflow management, project management, attention to detail, analytical and interpersonal skills required.
• Strong customer service skills and proven ability to work with the public.
• Demonstrated writing, presentation, organizational, housing related counseling, and communication skills.
• Understanding of HUD programs, particularly the Community Development Block Grant (CDBG) program, federal and state lead abatement standards, and state housing programs preferred.
• Strong computer skills, with demonstrated knowledge of Microsoft Office and Salesforce preferred.
• Ability to work nights and weekends as needed.
• Fluency in Spanish and/or Haitian Creole preferred.
• Ability to exercise good judgment and focus on detail as required by the job.

Boston Residency Required

Terms:

Union/Salary Plan/Grade: SU2/N-21

Hours Per Week: 35