Program Manager - Lumen Solutions Group, Inc.

Job Description

Program Manager – Member Contact Preferences & Data Management

Location: 100% Remote

Employment Type: 12-Month Contract-to-Hire

General Overview

The Program Manager will oversee the consolidation of member contact preferences and data into a single system to improve compliance and member engagement. This role involves managing large-scale data-centric initiatives while collaborating across IT, Data Teams, and business units to deliver business outcomes. The ideal candidate will demonstrate strong leadership, effective communication skills, and the ability to manage multiple stakeholders in a fast-paced environment.

Key Responsibilities:

• Manage end-to-end program oversight for data consolidation and compliance initiatives.
• Coordinate with IT, Data Teams, and business stakeholders to centralize member preference/contact data into a unified repository.
• Ensure alignment of program goals with compliance mandates and organizational objectives.
• Identify opportunities for process improvement and implement enhancements to maximize ROI and customer satisfaction.
• Oversee financials, resource allocation, and risk mitigation for program budgets up to $2M.
• Foster a collaborative culture among project teams in a matrixed environment to drive successful outcomes.

Qualifications

Required:

• Education: Bachelor’s degree in Business Management or a related field.
• (In lieu of a degree, an additional 4 years of relevant work experience is required.)
• Experience: 8+ years in program/project management with a focus on data-centric initiatives.
• Strong background in data management, including data lakes, repositories, and integration projects.

Preferred:

• Experience with platforms like Snowflake, enterprise systems, and large-scale data repositories.
• PMP Certification or SAFe Certification.
• Master’s degree in a related field.

Key Skills and Abilities (KSAs):

• Data Expertise: Proven ability to manage data integration, consolidation, and centralization projects.
• Collaboration: Experience driving cross-functional collaboration among IT, Data Teams, and business units.
• Stakeholder Engagement: Expertise in managing stakeholder expectations and fostering alignment with program goals.
• Financial Acumen: Proficiency in managing program budgets and ensuring cost efficiency.
• Change Management: Demonstrated ability to navigate undefined processes and implement strategic improvements.
• Technical Acumen: Familiarity with data platforms, compliance requirements, and enterprise systems.

Certifications (Preferred but not Required):

• Certified Project Management Professional (PMP)
• SAFe Certification

Important Project Aspects:

• Centralizing member contact preferences and data into a single repository for improved member engagement.
• Driving compliance with regulatory mandates through data management solutions.
• Collaborating with cross-functional teams to achieve business and IT alignment.

Soft Skills:

• Exceptional adaptability to evolving priorities and dynamic project environments.
• Strong communication and leadership skills to influence and persuade across all levels of the organization.
• Ability to balance business outcomes with technical deliverables effectively.