Program Manager, Amzn Flex, Flex Driver Engagement - Amazon

Description At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. As Program Manager, Flex Planning you will be responsible for supporting the capacity strategy and plans for the Flex Program. You will build tools to determine the number of Flex drivers needed by building cross-functional inputs and business metrics as well as pricing and recruitment levers that balance delivery partner engagement, fill-rate and cost. You will identify defects or waste in our planning processes, and drive new processes and automation to eliminate the defects and prevent them from recurring without posing business risk. You will be obsessed with the delivery partner experience, ensuring that we are developing the right plans to keep them happy and run our business. If this sounds like an exciting fit for you, come join us and make history! Key job responsibilities - Build a scalable and logical process utilizing historical data and Flex performance standards. - Monitor and report on the progress in capacity build and utilization, create performance analyses on a day-to-day basis that provide actionable insights to audit and optimize our levers - Work cross-functionally across multiple operations functions to drive standards in capacity planning and management. - Build a strong partnership with upstream planning functions to measure, control and respond to planning variations - Strong focus on the Flex delivery partner experience in building realistic yet attainable capacity plans. - Develop and analyze operation dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions. We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA | New York City, NY, USA | Phoenix, AZ, USA Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Bachelor's degree Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.