Program Manager - Library Systems & Services

LAC Federal is seeking a Program Manager to provide to provide planning, execution, staffing and management supervision, and quality control for a large, complex information services and training program for a federal agency in the Washington, D.C. area. The Program Manager will oversee a large team of more than 60 staff members across multiple functional areas including research, information services, translation, and training. This position requires an individual with excellent written and oral communications skills who has at least 5 years of experience managing a complex information services, library, or training program at a federal agency.

• Broad Program Oversight: Provide comprehensive program oversight for a large, multi-functional service contract, ensuring alignment with contractual requirements, client expectations, and organizational objectives.
• Problem Solving and Analytical Skills: Exercise independent judgment, high-level analytical skills, and strategic thinking to address complex and unusual managerial, technical, and administrative challenges encountered during program execution.
• Staffing Management: Take ultimate responsibility for staffing, including recruitment, orientation, training, performance management, and separation activities. Provide direction to contract management, administrative staff, and other support personnel.
• Program Coordination and Leadership: Coordinate and lead all activities related to staffing, program planning, execution, performance management, quality control, and deliverables. Provide innovative management solutions and technical direction to enhance program effectiveness and efficiency.
• Contract Level Programs and Projects: Coordinate and lead all contract-level programs and projects, providing management and technical direction. Develop internal planning, guidance, and management structures to track the accomplishment of assigned work.
• Integration and Coordination: Oversee the integration and coordination of new projects, providing plans to address workload spikes and ensure seamless execution across all contract support activities.
• Timely Deliverables: Ensure that all services and deliverables, including reports, invoices, procedural manuals, and customized reports, are completed, reviewed, accurate, and submitted on time.
• Performance Standards Evolution: Collaborate with the client on the evolution of performance standards for various activities, including information or technical research, library services, instructional design, and records management.
• Marketing and Outreach Support: Provide support for marketing and outreach activities, as well as informal and formal events with clients and staff. Identify and engage appropriate consultants as needed per contract requirements.
• Client Communication: Maintain regular communication with the government client on all aspects of the contract. Meet routinely with the government and contract staff, addressing client expectations and ensuring alignment with contract objectives.

Requirements

Mandatory Qualifications

• Bachelor’s degree required; master’s degree or other certification required.
• Minimum of 5 years of contract experience managing progressively complex, large, and costly contracts.
• Minimum of 5 years in a government contracting environment.
• Minimum of 5 years managing an information services contract.
• Excellent written and oral communication skills.
• Experienced information provider with expertise in one or more of the following information categories:
• Information reference services
• Information research services
• Provision of other information center or library-related services
• Specialized information services such as handling large training operations focused on information resource training

Preferred Qualifications

• Master's Degree in Library or Information Science Preferred
• Project Management Professional Certification or similar certification strongly preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources