Program Management Director - Synoptek

Synoptek

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Program Management Director is responsible for overseeing all aspects of organizational initiatives, ensuring successful execution within scope, budget, and timeline. This role requires strategic planning, resource management, and leadership to drive complex projects to completion while continuously improving processes.

Duties and Responsibilities

• Lead and manage organizational programs, including hiring staff, managing budgets, and promoting the program to potential participants
• Define program scope, set deadlines, and delegate tasks to team members to ensure objectives are met
• Oversee the planning and supervision of projects, ensuring timely and budget-conscious delivery.
• Develop and execute program strategies, manage resources, and coordinate related projects for optimal performance
• Collaborate with leadership to prioritize projects and optimize resource utilization, regularly reporting progress
• Develop performance metrics, dashboards, and management tools to clearly articulate project status.
• Implement process improvements and tools for program management, ensuring consistency and efficiency
• Build and lead a Program Management function, including the implementation of systems or tools to manage multiple projects
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

• Bachelor’s degree in Engineering, Business, Technical, Computer Science, Management, or related field from an accredited college or university. Master’s Degree a plus
• Preferred certifications: PMP, PMI, CMX, CSM, ITIL, EVMS, CSP, ACP

Job-related Experience

• Customarily has at least 8 years of customer facing project management and client engagement experience
• Extensive experience in program management, with a proven track record of delivering complex projects
• Advanced understanding of program management principles and best practices

Job-related Skills/Attributes

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
  • Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Strong leadership and communication skills, with the ability to guide teams and influence stakeholders
• Strategic thinker with the ability to develop and implement program strategies
• Proficient in project management tools and methodologies
• Experience with process improvement initiatives and managing large-scale programs

Working Conditions

We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.

Work is performed primarily in an office or remote environment. The final location is based on business need. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.