Program Governance Lead - CuraScript -Hybrid - Cigna
Lake Mary, FL 32746
About the Job
CuraScript SD is seeking an experienced and highly motivated Program Governance Lead to join its technology team. This role will be part of the implementation and define the program governance model for CuraScript SD post implementation. The program governance lead is responsible for PMO operations support across the enterprise including project/program governance, portfolio management, project financial management, and continuous process improvement. Ensure governance and best practices are followed including risk and issue management, interdependency management, and change control. Provide thought leadership aimed at advancing project management maturity across the enterprise. Coordinate with the business for the organization of strategic initiatives and assist in the prioritization of release strategies and major programs.
Responsibilities:
- Develop/deploy a program governance framework to effectively manage the IT project portfolio
- Maintain standard processes for project requests, evaluation, and funding to ensure approved projects are aligned with CuraScript SD's business goals and objectives
- Publish project plan guidelines and controls that span all project stages from initiation through transition to operations including go-live and cutover strategies
- Maintain a process for recording and communicating risks identified during the project
- Provide guidelines for managing and resolving issues, dependencies, and constraints that arise during project delivery and ensure that impacts are analyzed affecting delivery and or resourcing
- Embed organizational change management into project management processes to ensure adoption and successful business delivery including planning for change, managing change, and reinforcing change as well as communication planning
- Lead planning activities that drive demand forecasts of projects, complexity, resourcing, and delivery to determine capacity requirements for the PMO; collaborate with peers to provide a consolidated view for senior leadership
- Establish guidelines to clearly define scope and capturing the business objectives associated with project requests and enhancements to implemented systems
- Define a structured approach for documenting, evaluating, and approving the preliminary scope of work
- Define and manage gate controls and processes for scope alignment and stakeholders' approval throughout delivery
- Facilitate pre- and post-implementation return on investment and benefit measurement and reporting working with finance and business partners
- Coordinate efforts with PMO leadership, Business Relationship Managers, and Architects to develop multiyear roadmaps across CuraScript SD for strategic planning purposes as well as regular production maintenance and Technology for Technology initiatives as well
- Facilitate demand intake process across IT, to implement refined prioritization and scoring models for better assessment of requests
- Provide transparency into the entire portfolio of investments, and enable key decision makers to prioritize demand based on strategic objectives, risks, dependencies and potential constraints in the supply of resources and report on a regular basis to various stakeholders
- Drive improved maturity of IT project financial capabilities, by bringing together planning, budgeting, accounting, financial reporting, internal control, auditing, procurement, disbursement and the performance of the project with the goal of achieving the project's objectives and managing project resources efficiently
- Enhance or procure the proper tools to coordinate programs and enhancements as well as technology initiatives to enable forecasting, resource allocation and project/program delivery
- Maintain fiscal processes and reporting for controlling portfolio costs against annual plan and forecast
- Ensure all programs and projects maintain accurate financial forecasts to drive consistent, transparent and accurate portfolio forecasts
- Provide guidance as to how project managers should confirm the overall budget is broken down into categories or groups identifying initial baseline budget
- Collaborate with external vendors and service providers to ensure SLA's are being met. Ensure contractual obligations are being met and reported
Overall Experience:
- Bachelor's degree in information technology or 8+ years of hands-on experience working in Portfolio/PMO management, 8+ years of hands-on experience managing resource allocation and aligning with demand pipeline, 8+ years of hands-on experience managing multi-tiered program budgets
- Hands on experience with Jira/Kanban or related project and program management tools
- PMP certification required or relevant experience with managing large scale portfolios
- Experience with agile and waterfall delivery methodologies
- Experience/understanding with ERP implementation processes (i.e. planning, blueprinting, go-live, Hypercare)
- Experience managing program go-lives and cutover strategies
- Demonstrated strong organizational skills with strong PC literacy with Microsoft applications (Excel, Word, PowerPoint) and project management software
- Must be highly customer focused with a demonstrated commitment to customer care and building long-term relationships
- Excellent written and oral communication skills
- Demonstrated track record on managing concurrent projects/initiatives through others
Additional Qualifications
- Knowledge of SAP S/4 HANA preferred
- Knowledge of supply chain management preferred
- Experience in supply chain management preferred
- Experience in wholesale pharmaceutical distribution or life sciences preferred
- Experience with SAP Solution manager preferred
- Completed at least one end to end ERP implementation
- Big four consulting preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.